Customer Service Sales

Elizabeth Long

Bronx, NY

***************@*****.*** - 347-***-****

WORK EXPERIENCE

Relief Manager

Public Storage - Bronx, NY - August 2013 to Present

Responsibilities

•Provide outstanding customer service by helping customers understand their needs, recommend storage

solutions and help them acquire the needed product solutions.

•Assist reservation and walk-in customers (both in person and on the phone) in renting storage units,

understanding the lease terms, fees and insurance and completing lease agreements.

•Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that

meet their needs.

•Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing

debris, wiping windows, etc ultimately ensure property appearance is safe and welcoming.

•Work in one or more locations, independently or with another manager

Manage, verify, balance cash drawer; prepare and make daily deposits

•Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is

secure or ready to rent.

•Work closely with District Manager to receive training and coaching when needed, striving to exceed all

company expectations.

Caretaker

NYCHA - Bronx, NY - July 2012 to December 2012

• Cleaning grounds and walkways

• Ensuring there is a non-hazardous environment at all times.

• Taking out the trash.

• Cleaning the grass.

• Changing light fixtures if necessary.

Sales Associate and Cashier

Forever 21 - New York, NY - May 2011 to June 2012

•Assisting customers on and off the sales floor.

•Informing customers about new and pre-existing promotions.

•Offering guidance and advice in product choice.

•Answering the phone.

•Ensuring the sales floor is never left empty.

•Sorting cloths and ensure that there ran out in a timely fashion.

•Enters purchases into cash register to calculate total purchase price.

•Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to

established procedure.

•Counts money, gives change and issues receipt for funds received.

•Calculates discounts or references; requests customer identification for certain discounts and receipts as

required.

Sales Associate / Stock / Cashier

LIDS - New York, NY - October 2010 to May 2011

•Answering phones.

•Assisting customers on and off the sales floor.

•Informing customers about new and pre-existing promotions.

•Helping supervisors with window displays.

•Providing prompt and courteous customer service.

•Responsible for receiving, unpacking, processing, organizing and storing merchandise.

•Enters purchases into cash register to calculate total purchase price.

•Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to

established procedure.

•Counts money, gives change and issues receipt for funds received.

•Calculates discounts or references; requests customer identification for certain discounts and receipts as

required.

Grounds Keeper

NYCHA - Bronx, NY - July 2010 to September 2010

•Cleaning grounds and walkways.

•Ensuring there is a non-hazardous for families.

•Taking out the trash.

•Cleaning the grass.

Call Center Representative

King Teleservices - Brooklyn, NY - September 2009 to May 2010

•Assisting shareholders with proxy voting.

•Answering inbound and outbound phone calls.

•Mailing out necessary materials needed.

•Responding to calls and emails in regards to their shares.

•Answering questions about the 12 proposals.

Cashier

McDonalds - New York, NY - March 2007 to March 2008

•Enters purchases into cash register to calculate total purchase price.

•Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to

established procedure.

•Counts money, gives change and issues receipt for funds received.

•Calculates discounts or references; requests customer identification for certain discounts and receipts as

required.

•Maintains sufficient amounts of change in cash drawer.

•Balances cash drawer and receipts; documents discrepancies.

•Trains new cashiers.

Assists customers in locating specific items.

•Keeps register area neat and stocked with necessary supplies.

•Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an

orderly manner.

EDUCATION

Associates in Health Administration

Berkeley College - New York, NY

2008 to 2009

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