Customer Service Technician
Resume:
John F. Morgan III
**** ***** ***** ******* ** NE, Atlanta, GA 30329 (404)
Email: *******@*****.***
Objective
I want to become part of an exciting, fulfilling, and professional team
working at a challenging full time career.
Experience
- Aug 1st to Present. Freelance Computer Technician for Utilipath,
Charlotte, North Carolina.
o Take apart and clean computers.
o Format and clean out old equipment.
o Stage computers for use with new users.
. Install hardware as needed.
. Import user IDs and get users set up on the network.
. Install software and updates necessary for the users' new
role.
- Sept. 6th, 2011 to Present. Library Technician at the Centers for
Disease Control and Prevention though a contact, Atlanta, Georgia.
o Route in all periodicals into the system.
. Check the item in.
. Update the holdings for the item, as needed.
. Attach an RFID chip to the item.
. Place and modify orders.
o Work with, harvest, and compile statistics.
. Harvest statistics from online databases.
. Compile statistics in a presentable, easy-to-understand
manner.
. Stay organized and know where each report is.
o Work with bound items
. Compile items and catalogue them to be sent off to the
bindery.
. Receive items and make sure they are bound correctly.
. Alter holding statements in the computer to reflect the
new, bound items.
o Work with inter-library loans.
. Know how to use ILLiad to fill, fix, and alter patron ILLs.
o Have knowledge of SFX, both on the admin- and user-levels.
. Know how to find a title using SFX.
. Know how to check if links are working and if they're
correct.
. Know how to go into different targets and alter their
objects so that online access for patrons is easy and
accurate.
o Scan documents and sent them to patrons though ILLiad.
o Self-manage and work without direct supervision.
o Multi-task different assignment, giving them the correct level
of priority and attention based on their urgency and importance.
o Shelf-read
. Take holding statements out to the shelves and check them
against what physical items are on the shelf.
- May 1st, 2004 to Aug., 2011. Library Technician at the West Cobb
Regional Library, Kennesaw, Georgia.
o Worked with patrons on a number of tasks including checking out
materials, which includes Interlibrary Loans
o Paid and charged bills to and for patrons.
o Assisted in computer use.
o Placed reserves on materials.
. Place actual reserves.
. Manage reserves.
. Trap holds and find reserves for patrons.
o Managed patron accounts
. Inform patrons what fines they may have.
. Provide patrons with information about their records and
checkouts.
. Renew checked out materials.
o Registered patrons with new cards and assisting them in voter
registration.
o Worked with computers and online records.
o Filed "claims returned", lost items, and damaged items.
o Managed printers and print accounts.
o Knew where all materials in the library belong.
o Communicated with and assist other library branches.
- March 3rd, 2004 to present. Poll worker, Lost Mountain Middle School,
Kennesaw, Georgia
o Operated on the fly with people.
o Interacted positively with patrons and attended to their needs.
o Worked at a number of different stations with tasks including:
. Greeting the voters
. Checking for proper ID and assigning the voter a card
. Issuing the voter an electronically encoded 'voter card'
and direct the voter to a suitable booth
. Recording the voters that have voted and keep an accurate
record of the number of voters between two other stations
. Cooperating with all other stations so that things flow
smoothly and precisely.
o Gained great customer service skills by working 13 hour shifts.
- January 1st, 2003 to May 1st, 2004. Library page at the West Cobb
Regional Library, Kennesaw, Georgia
o Shelved materials such as books, audio visual materials, and
reference materials.
. Used Dewey decimal system.
. Ordered by type, number, author, and title.
o Cleaned up stray materials and reshelf them for the entire
library 3 to 4 times per shift.
o Performed janitorial work such as cleaning windows, toilets, and
floors.
o Assisted patrons and technicians with software and Internet
questions.
o Lifted and sorted boxes of books, audiovisuals, and other
publications.
o Regularly inspected an entire section of the library for
accuracy.
. Removed materials from other branches.
. Moved incorrectly shelved books to their proper locations.
Education
MLIS, (Anticipated completion date: May, 2015)
University of North Texas - Denton, TX
BS, Psychology, Minor in Sociology (2009)
Kennesaw State University ? Kennesaw, GA
Contact this candidate