Customer Service Medical

**** ***** ****** ***** *** *** • doraville, GA **340

Phone (305)•761 3431 E mail: *************@*****.***

Honeca Samuels

Objective

A challenging position where I may fully exercise my creative aptitude and

customer service expertise toward professional development.

WOrk experience

2010 2013 Comcast Miramar, FL

Customer Executive/Technical Associate

Handles domestic and international accounts, including resolving

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data errors, network problems and building customer rapport.

Uses ACD system, answering 150 200 daily

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Provides a range of services, which provides assistance for

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workstations, televisions and analog services.

Achieves business business and business consumer service level

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agreement goals relative to the quantity and quality of calls

answered and efficiency of customer handling time.

Performs troubleshooting and resolution to basic network problems

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Has knowledge of OSI and TCP/IP mode

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Handles troubleshooting LAN/WAN interfaces ie: Ethernet, T1,

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DS3, etc.

2005 2010 Nations Health Pharmaceutical Sunrise, FL

Patients Service Representative

Coordinated communication between patients, family members,

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medical staff, administrative or resources staff, or regulatory

agencies.

Respond proactively to provider issues and concerns and give

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feedback.

Initiated or fax necessary forms to providers to release pending

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claims for shipment, change or termination in medications.

Investigated and direct patient inquiries or complaints to appropriate

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medical staff members and follow up to ensure satisfactory

resolution.

Entered IDC 9 codes for insurance purpose.

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Created spreadsheets using excel and in office program of doctor’s

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orders for medications.

Documented in computer system all members issues and resolution.

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Transferable Career Skills

Proven ability to learn and adapt quickly to new environments; based on

qualifications, and progresses rapidly with a continually increasing set of

responsibilities.

Proven leadership techniques with an outstanding talent for training,

developing, and mentoring staff.

Received extremely high performance ratings from supervisors and noted for

interacting exceptionally well with faculty members.

Proficient several software applications which also include Microsoft Office.

Has strong analytical, interpersonal and communications (both verbal and

written) skills.

Ability to seek, receive, act on timely candid performance enhancing

feedback.

Demonstrates strong commitment to internal and external patients.

Attained all production standards related to accuracy and timeliness.

Contact this candidate