Project Manager Customer Service

DIANA GOINGS

E-Mail ********@*****.*** Cell: ***-567-

5522

Seeking a position in the capacity of an OFFICE/ADMINISTRATION MANAGEMENT

SUPPORT within a general business or medical office environment, bringing

the following experience, skills, and attributes:

Extensive experience working with the general public, education, and

medical office settings.

Interface with others at all levels including patients, vice president,

directors, and district mangers.

Hardworking and dedicated with excellent interpersonal communication,

customer service, supervisor, and office management skills.

PROFESSIONAL EXPERIENCE

Wireless Technician, Sprint 06/10-

09/12

* Electronic test equipment, measuring devices, hand tools in analyzing,

adjusting, installing, wiring, repairing, maintaining and testing

wireless.

* Create tickets and close tickets regarding troubleshooting issues.

* Logging information into tickets generated in system.

* Inventory of equipment

* Monthly Inventory

Wireless Technician, Partners Consulting for Children's Hospital of

Philadelphia 10/07-10/09

* Troubleshoot pagers, blackberry, and cell phones.

* Swapping devices, issuing new devices, replacing devices. Monitored

and closed tickets after troubleshooting the issue noted in the

ticket.

* Provisioned and activated devices.

* Carried out assignments with minimal supervision.

* Worked with vendors and the technical staff to coordinate all work

related efforts.

* Work with other Hospital Departments as needed to support the

telecommunications department.

Project Coordinator/Project Manager Associate, PTC

04/04-09/07

* Provide meeting services for cross-functional teams.

Updated actions in agenda. Define and generate recurring reports from

project management tools providing data to the assigned Cross

Functional Team or Department - Project management reports.

* Proactively identify data entry updates needed in tools supporting

release data collection reporting and communication to reflect team

composition, work scope and schedule Data in program/project

management tools reflected team composition, work scope and schedule

Payroll Specialist/HR, Menards

02/01-05/04

* Provide leadership to ensure that operations and regulatory accounts

are properly recorded in accounting records.

* Work with supervisors to coordinate timely and accurate monthly close.

* All new hire trainings and documentations that needed to be filled

out by new hires

* Correct all mispunches from time clocks.

* Worked with department managers give them daily updates.

* Reporting of store metrics

Office Manager/Payroll Specialist, Maintenance Experts Inc

11/97-01/01

* Supported functions at a high level with the accounting or financial

planning and analysis dept.

* Under general direction, performs a variety of complex accounting

tasks according to established procedures.

* Corrected all mispunches from time clocks.

* Daily reports given to President

* Conducted weekly meetings with marketing manager, operations manager

and president.

EDUCATION

1992-1995 North Central Bible College Minneapolis, MN

working on Degree

1989-1990 Gordon Phillips Beauty School Bensalem, PA

Licensed Cosmetologist, Teachers License, and Mangers

License

Certificates Oracle, EDI, Excel, Microsoft Word, ADP

References available upon request

Contact this candidate