Customer Service Sales
Resume:
CURRICULAM VITAE
Shweta Singh
( *****.********@*****.***
Professional profile & Career Objective
. Dynamic and highly motivated professional with 2.3 years of experience
in IT and Freight Forwarding Company. Strong leadership and
facilitation skills, self-starter, work with minimal directions.
. To be a part of successful and growing organization where I can
contribute to the growth of the organization as well as improve my
capabilities.
Work Experience
. From 30th December 2013 to Present
SATKAR LOGISTICS, New Delhi
Designation- Sr. Customer Service Executive and Documentation
Key Responsibilities:
o Maintain an accurate and current database of existing clients.
o Develop and maintain relationships which benefit client..
o Accurately performs registration process for new and existing clients.
o Schedule appointments according to established procedure.
o Performs timely performance evaluations as well as appropriate
disciplinary actions.
o Provides feedback and Quality Assuarance on identified errors.
o Assist with Client Services as needed.
o Effectively communicate with clients via telephone and emails.
o Develop and maintain relationships with benefit clients.
o Enquiry handling.
o Maintain accurate records of all contacts with clients.
o Provide a weekly schedule of planned activities.
. From 1st January 2012 to 1st October 2013
GLOBAL CONTAINER LOGISTICS, New Delhi
Designation- Customer Service Executive and Sales Coordinator
Key Responsibilities:
o Data Management of existing clients.
o Provides excellent customer service.
o Accurately performs registration process for new and existing clients.
o Schedule appointments according to established procedure.
o Make reminder calls to clients.
o Meets agency participatory expectations.
o Performs timely performance evaluations as well as appropriate
disciplinary actions.
o Provides feedback and Quality Assuarance on identified errors.
o Assist with Client Services as needed.
o Effectively communicate with clients via telephone and emails.
o Develop and maintain relationships with benefit clients.
o Enquiry handling.
o Effectively employ sales skills to confirm profitable enquiries.
o Maintain accurate records of all contacts with clients.
. From July 2011 to December 2011
Best Solution of IT Services, Noida
Designation- Customer Service Executive
Key Responsibilities:
o Handling customer queries.
o Acquiring new prospective customers through emailing.
o Maintenance of client database.
o Preparing presentations on Company Introdution to give better
understanding to clients.
Professional Qualification
o Institute of Technology Lucknow, Lucknow
PGDM, Duration: 2009 - 2011
Specialization: IT & Finance
educational Qualification
ITC Techno Soft, Varanasi
BCA, Year: 2009
Jai Prabha Kanya Tilauli, Ballia
12th, Year: 2006
Rani Murar Kumari Balika Inter College, Varanasi
10th, Year: 2004
Computer proficiency
MICROSOFT OFFICE 2003, 2007 & 2013 (WORD, EXCEL, ACCESS, POWERPOINT )
Strengths
o Flexible in learning things.
o Team spirit.
o Hard working
Hobbies
o Cooking
o Listening Music
o Organising Events
Personal Details
Date of Birth: 29th December 1987
Marital Status: Single
Father's Name: Mr. Shatrughan Singh
Address: Sector 19, Noida
Languages Known: English & Hindi.
DATE: -
PLACE: - Shweta Singh[pic]
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