Customer Service Data Entry
Resume:
Alisha Felk
*** ********** **. + Jacksonville, Florida 32221
904-***-**** + *.****@*****.***
Highlights:
I have years of child care and customer service experience. I provide a
safe, stimulating environment for young children; conducting individual and
group activities to encourage learning and develop social interaction
skills. I enjoy working in a team environment as well as individually. I
am a self - starter with strong communication and organizational skills.
EXPERIENCE
Community Connections
January2013-Present
Assistant Director
+ Observed and recorded children's growth, behavior and
development, and discussed with parents
+ Integrated children with special needs into the program, modifying
the program and the physical environment when
necessary
+ Supervised and trained staff and students undertaking child care
training programs
+ Prepared play and learning materials and set up the children's
environment
+ Guided children's behavior and social development
+ Maintained a safe, clean, appealing environment
+ Performed simple first aid in emergencies
. Set appointments for potential parents for tours and scheduled
meetings with administrating staff.
. Managed the food program
. Performed daily administrative tasks
St. Stephen Childcare and Learning Center August
2009 -January2013
Teacher
+ Observed and recorded children's growth, behavior and development,
and discussed with parents
+ Integrated children with special needs into the program, modifying
the program and the physical environment when
necessary
+ Supervised and trained staff and students undertaking child care
training programs
+ Prepared play and learning materials and set up the children's
environment
+ Guided children's behavior and social development
+ Maintained a safe, clean, appealing environment
+ Performed simple first aid in emergencies
. Set appointments for potential parents for tours and scheduled
meetings with administrating staff.
La Petite Academy March 2008 - May 2009
Lead Teacher
+ Observed and recorded children's growth, behavior and development,
and discussed with parents
+ Integrated children with special needs into the program, modifying
the program and the physical environment when
necessary
+ Supervised and trained staff and students undertaking child care
training programs
+ Prepared play and learning materials and set up the children's
environment
+ Guided children's behavior and social development
+ Maintained a safe, clean, appealing environment
+ Performed simple first aid in emergencies
State Farm September 2008 - August 2009
CUSTOMER SERVICE ASSOCIATE
. Distributed checks to insured consumers
. Handled insurance claims, providing excellent customer service
. Data entry updating client information
. Answered high volume multi lined phones
. Performed all general office duties: faxing, scanning, computer
savvy
Enhanced Recovery Corp. March 2007 - March 2008
Collector
+ Responsible for collecting and negotiating payment arrangements on
accounts
+ Adhering to FDCPA rules and regulations
+ Handles accounts 1- 90 days past due
+ Notated all pertinent information in customer account
Lil' Nugget's Daycare September 2003 - January 2007
Lead Teacher
+ Supervised and trained staff and students undertaking child care
training programs.
+ Prepared play and learning materials and set up the children's
environment.
+ Guided children's behavior and social development
+ Maintained a safe, clean, appealing environment.
+ Performed simple first aid in emergencies.
Vistakon - Division of Johnson & Johnson June 2001 - September
2003
LAB TECHNICIAN/MOLDING TEAM MEMBER
+ Worked contact lens production line
+ Performed lot changes
+ Handled data entry and detailed documentation
EDUCATION
Virginia College 2009 - 2010
Office Administration & Management Major
FCCJ 2004, 2006 - 2008
Elementary Education Major
Child Care Certification
Received 620 License
SKILLS
10 - Key + Proficient MS Programs + CPR and First Aid Certified + Claim
Adjuster + Child Care Certified CDA Candidate 2010
Contact this candidate