Medical Management
Resume:
TAMMIE M. FRASER, BSHA CMPE
**** ***** **** *****, *******, GA 30041
**********@*****.***
Skills Profile Over 20 years experience within the healthcare industry, with the ability to establish and maintain
effective, respectable professional working relationships.
Over 7 years experience as a Practice Administrator overseeing a fast pace multi-physician, multi-
location surgical practice.
In-depth knowledge in medical practice operations, finance, compliance, OSHA, Joint
Commission and governmental regulations.
Hands on experience with private practice / hospital acquisitions.
Commanding verbal, written and presentations skills at the Board Level.
Decisive leadership with above average judgment, discretion, and decision making to achieve
organizational objectives.
Over 17 years of experience and understanding of group health insurance, managed care programs
and health benefit administration policies and procedures.
Strong analytical and interpersonal skills.
Excellent time management and organizational skills with a strong emphasis to detail.
Excellent ability to anticipate critical issues and design effective interventions.
Advanced level: Microsoft Word, Excel, Power Point, QuickBooks, and GE Healthcare practice
management systems.
Work History Practice Administrator
6/2013 –11/2013
Pediatric Head & Neck Surgeons, Atlanta, GA
8 Surgeons, 9 Nurse Practioners, 10 Audiologist, 50 Staff Employees
Covering 6 locations, 2 hospital affiliations
Accomplishments: Developed & implemented an improved clinical flow
by incorporating morning huddles, assignment of clinical support staff,
stream lining daily processes to include a clinical support lead.
Implemented efficient, cost containment policies and procedures within the
surgery scheduling and audiology departments, including payroll and PTO
benefits. Identified inefficient processes within the billing department,
applied best practices and benchmarks resulting in an effective monitoring
process of accounts receivables. Developed and implemented an employee
training and morale improvement program
12/2006 - 6/2013
Practice Administrator
Georgia Colon & Rectal Surgical Associates, Atlanta, GA
Acquisition with Northside Hospital, Atlanta, GA (July 2012)
6 Surgeons, 2 Fellows, 28 Staff Employees covering 8 locations, 10 hospital affiliations
Financial Operations: Full responsibility for oversight of practice
financial operations, cost controls with direct responsibility for
disbursements, financial reporting, budgeting and compliance. Successfully
reduced overhead by $850K by implementing the following processes:
Downsizing Practice (44 FTE’s to 28 FTE’s)
Cross training staff
Redesign office locations to include timeshares
Simplified office procedures & policies
Developing a Comprehensive Training & Employee Morale Program
Setting realistic Goals & Expectations
Implemented web based chart storage (paperless charts)
Redesigned website to include: patient surveys, patient forms, on line bill
pay, on line scheduling requests
Full responsibility for managing, training the billing & coding staff, and
oversight of collections, information systems, and insurance processing,
ensuring optimal profitability within the practice.
Communications: Provide ongoing and timely communication to all
physicians regarding the status of the partnership and practice. Conduct
regularly scheduled Executive Board Meetings to present and discuss the
financial and departmental operations of the practice using easy to read
benchmark financial reports. Acts as a liaison for the practice with legal
counsel, accountants, consultants and other advisors.
Personnel Management: Consistent and fair. Meeting all Human
Resource & Dept of Labor regulations and guidelines. Ensures optimal
performance through effective training of supervisors and support staff, by
developing and implementing standardized operating procedures, creating
department specific Training Manuals, holding Quarterly Dept. Meetings,
Annual Staff Meeting, which include compliance training and setting “goals
and expectations”.
Marketing and Referral Relations: Maintains positive and loyal
relationships among referring physicians. Creates marketing materials to
actively solicit and simplify the coordination process with referring office
personnel.
Strategic Planning and Practice Development: Monitors developments
in the local market, providing recommendations for opportunities for
practice growth. Full responsibility for transitioning practice, before, during
and after acquisition with Northside Hospital. This process required 6-8
months of due diligence reporting (Hospital staff, Attorneys, Accountants),
coaching staff and physicians for change.
Full responsibility for oversight of the GCRSA Fellowship Clinic:
Colorectal Fellowship Program Coordinator
Georgia Colon & Rectal Surgical Fellowship Clinic, accredited by
Accreditation Council for Graduate Medical Education (ACGME)
Ensuring Fellowship Program maintains compliance with ACGME and
Review Committee policies and procedures. Managing and understanding
accreditation, board, and institution requirements. Manage surgical
rotation schedules for 2 Fellows with 4 attending Surgeons, credentialing
with 5 participating hospitals, weekly lecture series, monthly Pathology –
Radiology and Journal Club – MM Conferences.
Advanced level: e-Value, ERAS, FREIDA, NRMP and CARSITE web
based systems.
Account Executive 1988 – 2006
Group Health Incorporated, Rochester, NY
Statewide PPO insuring 2.9 million lives
Consistently exceeding client expectations while managing / servicing
multiple large employer groups, brokers / consultants, internal operations
and other medical professional vendors, ensuring that all client needs,
deadlines and expectations were met.
Directing the implementation and training process with client, vendors, and
internal staff to meet client and corporate requirements. Conduct meetings
with the client and departmental staff to assess program implementation
goals, objectives, policies, procedures and systems assigned administrative
areas.
Prepare and present client specific annual renewal reports to create an
overall health benefit strategy, while applying methods to enhance program
operations and program participation.
Coordinate and represent company at annual open enrollments, fund
raising and promotional events.
Education 2000
State University of New York at Brockport
Bachelor of Science degree: Health Care Administration
Certifications
Board Certified Medical Practice Executive (CMPE)
American College of Medical Practice Executives 2010
Currently pursuing Fellowship designation (FACMPE).
Memberships All Active
ACMPE, American College of Medical Practice Executives
MGMA, Medical Group Management Association
NFMGMA, North Fulton Medical Group Management Association
AAHAM, American Assoc. of Healthcare Administration Management
GAMMA, Greater Atlanta Medical Management Association
NAPW, National Association of Professional Women
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