Customer Service Manager

Sharilyn Mathena

Customer Service, Management

Indianapolis, IN

*********@*****.*** - 901-***-****

Seeking to obtain a fast paced, multi-faceted position with a myriad of duties with room for advancement.

WORK EXPERIENCE

Restaurant Manager

The Wing & BBQ Shack - Memphis, TN - 1997 to 2013

Responsible for ensuring the restaurant operated efficiently and profitably by controlling costs, minimizing

waste, and ensuring high quality of food preparation.

* Achieves restaurant operational objectives by implementing production, productivity, quality, and customer-

service standards, resolving problems, and completing audits.

* Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation

standards and procedures.

Child Support Eligibility Clerk

Maximus - Memphis, TN - 2010 to 2011

Keyed in the DNA results in the computer and mailed out the results to clients.

* Proof all files and logged them into the computer tracking system.

* Answer the customer service lines to give out information on court dates, DNA testing dates, and payments

made to accounts.

Merchandiser Supervisor - Pharmacy

Walmart - Memphis, TN - 2004 to 2005

Assisted Pharmacist, pricing and merchandising, and stock control.

* Daily handling of various demonstrations for vendors and over-the-counter and prescription drugs.

* Provided customer service and the scheduling of employees work time for the department.

Cross Utilization Agent

Skywest Airlines - Memphis, TN - 2004 to 2004

Load and unload customer luggage, airfreight and company mail on and off aircraft.

* Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, and rebook

passengers in a friendly manner.

* Marshall aircraft in and out of the ramp area, scheduled crew take off plans, weight, balance and operations.

Temporary Section 8 Inspection Clerk

Memphis Housing Authority - Memphis, TN - 2002 to 2002

Provided clerical support to section 8 inspectors and clients.

* Keyed in all information from HQS inspections.

* Handled tenants and owners' questions and complaints.

Assistant Manager/Leasing Agent

Ledic Management - Memphis, TN - 2000 to 2002

Directed property management of two apartment complexes, including section 8, tax credit, and commercial

properties.

* Collected monthly rents and made daily direct deposits.

* Dealt with tenant credit checks, move-in/move-out procedures, complaints, and evictions.

Receptionist/On Air Personality

Magic 101/Smooth - Memphis, TN - 1996 to 1997

Conducted call-in contests and on-air interviews.

* Handled incoming phone lines and heavy foot traffic

* Assembled company reports and prepared sales packets for offices staff and clients.

Certified forklift operator, loading and unloading boxcars and trailers

Kellogg's Company - Memphis, TN - 1991 to 1996

Assisted in various departments such as: Packing I & IV, Quality Control, Processing, and Sanitation

* Maintain accuracy of product to suit customer's satisfaction.

Data Control Clerk/Payroll Clerk

The Med - Memphis, TN - 1990 to 1991

Responsible for document scanning, filing, and distribution.

* Protects confidentiality of employee data and compensation-related data.

* Accessing and maintaining accuracy of records to obtain necessary patient information for billing purposes.

EDUCATION

Political Science

Philander Smith College - Little Rock, AR

1988 to 1989

High School Diploma

Oakhaven High School - Memphis, TN

1987 to 1988

ADDITIONAL INFORMATION

Skills

Knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook), Email operations, Typing, 10-

Key by touch, and Communicating effectively with the general public

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