Customer Service Manager

Sheena A. Druckemiller

** ******** **.

Lewistown, Pa

17044

Telephone: 1-570-***-****

E-mail: *********@*****.***

Experience working in the mental health field for two years.

Versatile intake/coordination management skills in assessments, intakes, ref

errals, and crisis management

WORK EXPERIENCE

01/01/12- current Service Access and Management

Intake

coordination/utilization manager

. Conduct assessments on adults/children and review

cases for provisional diagnosis

. Probation assessments

. Conduct and compile individual service plans

. Coordinate services and make necessary referrals

. Knowledge of 302 and 201 procedures

. CASSP meetings experience/ CAFAS certified

. Enter authorizations for county funding

10/2007 - 01/20/12 JP Edwards Bar & Grille, Burnham, Pa

Server

. Provided great customer service

. Worked effectively with others

. Communicated efficiently

. Worked well under pressure

10/2009-01/2010 Supportive Concepts for Families, Lewistown,

Pa

Residential Aid

. Provided personal care to patients

. Worked with consumers with intellectual

individuals

Managed and distributed medications

. Aide to individuals

SKILLS

DSM-IV knowledge

Adaptable learner

Psychosocial assessments

Excellent time management

Calm under pressure

Planning/Coordinating

Medicare and Medicaid applications Ability

to de-escalate clients

Organized Proficient

computer skills

Crisis communication Excellent

interpersonal skills

EDUCATION

03/2012- 10/2013 University of Phoenix, Phoenix, AZ

MS Psychology

07/2006 - 12/2010 Central Pennsylvania College, Summerdale, PA

BS Criminal Justice

References will be supplied upon request

Contact this candidate