Engineer Customer Service

Joseph Opoku-Boakye

**** * ******** **. ****** Arrow, OK 74014

918-***-****(h) 571-***-****(c) ********@*******.***

Summary

Senior Identity and Access Management (IAM) Engineer with over 17 years of professional IT experience. Extensive

background in networking, application support, project planning and execution with great experience in architecture,

design and deployment of Identity and Access Management solutions for corporate and client s specializing in CA

Siteminder Single Sign-On (SSO), Federation and Active Directory Federation Services (ADFS) solutions. Good

leadership and excellent customer service skills. Currently engaged as a Technical Team Lead for CA Siteminder R12

SSO migration project with CSC. Self motivated and a team player, able to work with minimal supervision. A great desire

for continuous knowledge improvement. MSc. in Technology Management, certified Project Management Professional

(PMP),Certified Information Systems Security (CISSP).

Professional Experience

July 2012 – Present

Computer Sciences Corporation (CSC)

Lead Engineer: Identity and Access Management: (IAM) (SSO) and Federation Operations

Tech Team Lead: Single Sign-On Operations and Siteminder R12 migration project

Responsible for oversight, planning and management of infrastructure and applications upgrade activities from

siteminder R6 to R12

Build and deploy SSO application in development, test and production application in the new R12 environment

Provide Technical leadership and support to team

Integration of existing and new applications with the IAM infrastructure

Siteminder Security Policy setup and webagent installation

Deployment of enterprise wide security applications, Security policy reviews and compliance

Collection of requirements and specification for project rollout

Architectural design guide and documentation

Provision of Active Directory (AD), Siteminder and ADFS Federation Services

Technical Lead Engineer Infrastructure, Identity Management (GPM) deployment

Project Manager: (SSO) Service Request (SR) - Identity and Access Management (IAM)

Responsible for project planning and managing of resources in deploying siteminder R6 &R12 implementation

Create and implement project plan and schedules

Monitor project performance to ensure that project meet specifications

Perform ongoing review of project status; identify project risks, developed, and implemented risk mitigation

Solutions Architect, ADFS Federation Services, CSCI/Chrysler Account July 2010 – July 2012

Designed and deployed Single-Sign-On (SSO) and Federation Services to CSC Clients and Chrysler Corporation

using ADFS, Ping Federate and SAML2.0

Architecture, design and technical implementation of SSO and Federated Solutions

Liaise with application and business clients to gather requirements for new projects

Integration of existing and new applications into SSO security and federated access

Created and document technical solutions and support processes for federation services

Document functional and technical specifications

Project planning, requirement analysis and architectural design

Previous Responsibility and Engagements:

Infrastructure Lead Engineer: Identity Management (IdM), SSO Feb. 2004-2009

Worked with various vendors on prove of concept to select IdM solution to implement

Coordinated with the Business Architects to define the roles and business process workflows

Implemented an enterprise-wide disaster recovery and business continuity plan

Coordinated and participated in patch release, hardware refresh, and SQL database maintenance

Systems Engineer: Service Desk (formerly Level Zero) Sept 2002-Feb 2004

Provided integration and infrastructure support for the deployment of Password Synchronization (P -Synch) and

level zero support applications

Senior Engineer – Portal Operations March 2000 – August 2002

Provided leadership and mentoring of Junior Engineers and administr ators. Corporate Portal management and

operations support – Participated in Change Control Board (CCB) reviews

Oracle and Sql database management

Participated in the migration and consolidation of application to build and enterprise corporate portal

Infrastructure and application design reviews as well as systems Integration, documentation and application

configuration

Lead Support Engineer: ( IdM) - Global Profile Management Systems

Team Engineer where we designed and deployed a centralized corpora te profile management system. Migrated

over 200,000 corporate and clients’ identity profiles into a centralized infrastructure

Provided Level 3 support for production operations run and maintain

April 1998 – June 2000

ACS Desktop Solutions

Network Engineer: Internal Operations, Fairfax, VA

Responsibility included the following:

Involved in the development and administration of procedures and policies to ensure efficient and effective

customer service

Pre Sales Engineering, Integration and documentation of corporate product

Network Security implementation and management

Managed WAN/LAN including DNS, DHCP and WINS Servers

March 1996 – April 2000

Intelligent Solutions/ACS

Network/Lotus Notes Mail Administrator, Fairfax, VA

Analyzed, logged, tracked and resolved software and hardware issues pertaining to networking connectivity,

printer, servers, and applications

Provided remote support for On-Site Technicians

August 1993 –March 1996

U.S Postal Services

Systems Administrator/Instructor

Performed Windows system administration including backup using arcserv backup utility

In house training of Postal Employees on computer fundamentals and Microsoft office products

Technical and Managerial Stills

Technical Knowledge: Identity and Access management, Active directory, Windows Server, VMware Unix-Solaris,

Linux, MS Exchange Server & Microsoft Project, LDAP, Novell NDS, Jakarta Tomcat, CA Siteminder R6,R12, CA

Identity Management Provisioning, Ping Federate, SAML, SQL Server, Visio, Nagios, Toad and Web Trends, DNS,

DHCP, Web and FTP Services, TCPIP, SMTP, IMAP and POP3 mail services, Web Hosting, LANs/WANs, Web

hosting infrastructure, Project evaluation, implementation and management, requirement gathering and analysis

Education And Certifications:

M.S. in Technology Management June 2009

George Mason University, Fairfax, VA, USA

Dip. Computer Technology Oct. 1995

Computer Learning Center, Alexandria, VA, USA

B.A, Geography and Resource Management : Nov. 1990

University of Ghana, Legon, Ghana

Certifications:

Certified Information Security Professional (CISSP) August 2013

Project Management Professional (PMP) June 2011

CIO Certification (Federal CIO Council, GSA) June 2009

Other Certifications:

Microsoft Certified Systems Engineer - MCSE (Win2000 Track)

Cisco Certified Network Associate (CCNA)

Principle Lotus Professional, Lotus Domino/IBM (PLP )

Relevant Course Studies:

Six Sigma Green Belt, Leadership: Business Management : Technology Management : CSC Catalyst Methodology,

Cloud Computing and SOA Concepts, CSC Global Project Management, Project Estimation.

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