Customer Service Computer

AISSAM EL FADIL

**** ********* ****, ***********, ** 08807 - 908-***-**** -

******.*******@*****.***

Qualifications & Skills

. Excellent customer service and team management skills

. Fluent in MS/DOS, Windows 95/98/00,03.07,08 XP, Vista, Uranium, MAC,

Turbo Pascal, Visual Basic, C++, and net operating environments.

Mastery of Microsoft Office. Highly proficient on network

installation (RG45, ADSL, Printer, modems. Wireless, Photoshop and

Media Studio)

. Exceptional knowledge of installation, maintenance/repair of

hardware/software on computer types

. Strong analytical and problem solving skills, ability to follow

through with projects from inception to completion. Quick-learner in

new database systems and software (Astea)

. Extreme proficiency in shipping and receiving departments using AS/400

system

. Trilingual (English-French-Arabic)

Education & Training

Lincoln Technical Institute, Edison, NJ Graduated

03/2013

Computer Networking and Security - Certificate GPA 3 .56 - Dean's List

Recipient

University of Morocco 2003-2005

Data Processing and Management IT/Computer Science- Degree

Relevant Experience

CGS (Computer Generated Solution), Edison, NJ

03/2012 - 06/2012

Level 1 Technical Support US/ Canadian French

. Responsible for computer operations including hardware/software

issues.

. Deliver daily technical and helpdesk support and utilize Astea

database for opening/closing tickets. Provide excellent

communication and customer service skills.

. Perform diagnostic and troubleshooting assistance, solve problems and

escalate issues as needed.

Baker & Taylor, Bridgewater, NJ 10/2007-

4/2010

Service Center, Receiving and Shipping

. Maintained and repaired all computers and scanners in the entire

warehouse.

. Shipped orders for customer using AS/400 system.

Import Company of Morocco, Casablanca, Morocco 02/2005 -

08/2007

IT Department - Managed a team of technical staff.

. Organized the storage, processing, and retrieval of data for corporate

computer networks.

. Designed and maintained information systems and computer networks.

. Coordinated the use of information systems, and developed and tested

computer software.

Aissam El Fadil, Bridgewater, NJ 2006 -

Present

IT Technician

. Owner of small business. Provide IT Support services including:

laptops, desktops, and Apple computer repairs, network cabling and set

up of router and wireless connections, Back up Data Recovery

(Migration).

General Employment

Micro Stamping Inc, Somerset, NJ

06/2010 - 08/2013

Shipping administrative Department:

. Maintain exceptional customer satisfaction rate.

. Package medical and automotive parts using scanner gun and printer

Zebra Code Soft 7.

. Operate machinery (HS-100 EXCEL autobag) to pack automotive, Medical

parts.

. Process shipments using WIP trucking system and File maker.

. Use USPS, FedEx system for trucking and shipping items for customer.

Pfizer Inc PeaPack, NJ IT Desktop Support

08/2013- present

. Assist in preparing, maintaining, and upholding procedures for

logging, reporting, and statistically monitoring PC performance.

. Accurately document instances of hardware failure, repair,

installation, and removal, Data Migration.

. Assist in developing long-term strategies and capacity planning for

meeting future computer hardware needs.

. Support development and implementation of new computer projects and

new hardware installations.

Contact this candidate