Customer Service Sales
Resume:
Susan Barker
Twinsburg, Ohio 44087
QUALIFICATIONS
Over 10 Years Experience in Customer Service/Sales
Strength in Supervision Team Cooperation
Excellent Organizational Skills and Problem Solving
PREVIOUS EMPLOYMENT
2005-2012 Keithley Instruments, Connie Kendall
28775 Aurora Rd., Solon, Ohio 440-***-****
Daily Order Processing (within 8 hours)
Worked along side of my inside Sales Reps
Strength in Problem Solving Techniques
Ability to Control the Re pour with Customer Communications
Finalize & Authorize Order Completion
Daily Order reports
Order Status,Order Expediting,Phone Orders
Processing Sales Quotes (within 4 hours)
Headed Departmental Documentation for Lean Office
Team Work with Other Departments to Assure Customer Satisfaction:
Shipping, Accounting, Production Planning,Sales,Quality Control and Repair
2000-2005 S&H Industries, John Meyer
5200 Richmond Rd., Bedford, Ohio 216-***-****
Daily Order Processing-Including EDI
Strength in Problem Solving Techniques
Ability to Control the Repour with Customer Communications
Finalize & Authorize Order Completion
Daily Order reports
Order Status,Order Expediting,Phone Orders
Credit Cards
Pricing
Billing,Invoicing
Technical Assistance
Purchasing/Receiving
1994-2000 Visual Marking Systems, Deiter Kahle
2097 East Aurora Rd., Twinsburg, Ohio 330-***-****
Daily Order Processing
Color/Art/Die Approvals
Strength in Problem Solving Techniques
Ability to Control the Re pour with Customer Communications
Finalize & Authorize Order Completion
Daily Order reports
Order Status,Order Expediting,Phone Orders
Inventory Control - Stock School Bus Decals
Production Planning for Re-Run Orders
Created Departmental Documentation for ISO 9002
Back up for: Billing,Invoicing,Cash Application,Cash Deposits
1978-1994 InterDesign, Rob Woolnough
30725 Solon Industrial Pkwy.,Solon, Ohio 440-***-****
Daily Order Processing
Strength in Problem Solving Techniques
Ability to Control the Re pour with Customer Communications
Finalize & Authorize Order Completion
Daily Order reports
Order Status,Order Expediting,Phone Orders
Credit Memos
Returns
Pricing
Transportation-Routing for Special Customers
EDUCATION
High School Graduate- Solon High School-College Prep
Management Seminars
Customer Satisfaction Seminars
Blueprint Reading Coarse
COMPUTER EXPERIENCE
Programs: Windows* Microsoft Word* Excel * Macola* Goldmine* Oracle
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