Customer Service Assistant

Mindy Rice

Bachelor of Science graduate

Conroe, TX

*******@*********.*** - 832-***-****

Staff Unity Award Fall 2012

Community Development Award Spring 2012

Customer Service

Fleetmentor Data Entry system

First Advantage Background System

WORK EXPERIENCE

Clerk II

Spectra Energy - Houston, TX - August 2013 to Present

Responsibilities

- Consolidate Right of Way Files

- Document Control for Right of Way files

Accomplishments

- Helped develop a virtual file room

Skills Used

- Extensive use of Microsoft office

- Maintain high levels of confidential files

Office Assistant

Nabors Completion and Production Services - Houston, TX - March 2013 to May 2013

Responsibilities

Helped prepare for a federal audit within the Department of Transportation

Created and maintained the Approved Driver’s Program that has been incorporated companywide biannually

Developed analytical skills by reviewing Motor Vehicle Records

Maintained and developed Department of Transportation files for potential Department of Transportation

employees

Data input and maintained files in Fleetmentor

Accomplishments

Develped the Approved Drivers List for Nabors Drilling company/nation wide

Resolved problems within the system

Created new policies

Great business relationships with personnel all over the country

Skills Used

Time management

Analytical skills

Communication skills

Research abilities

Resident Assistant

University of North Texas - Denton, TX - August 2011 to December 2012

Planned activities geared towards socializing and teaching college students about topics that interest them

• Worked in a collaborative environment, but also did work on an individual level

• Skilled in conflict mediation

• Developed customer service and communication skills through administrative duties

• Wrote detailed police and accident reports

• Maintained a daily activity log that consisted of work orders, room key inventory, and equipment logs

• Maintained the landscaping around the Resident Hall

• Conducted monthly room safety checks and fire safety checks

• Coordinated with the police and emergency response teams when there were drug suspicions or underage

drinking within the building

• Budgeted the money account each semester for programs

Seasonal Intern

Spectra Energy - Houston, TX - December 2009 to August 2011

Extensive work with Microfish Film and Microsoft Office

• Acquired excellent book keeping skills by helping maintain and restore important legal documents

• Worked in a team environment putting together project books and binders

• Created record spreadsheets in Excel for pipeline files and job books

• Restoring and copying books for Standard Operating Procedures using photocopy machine

• Maintained documents in Word

EDUCATION

Bachelor of Science in Kinesiology

University of North Texas - Denton, TX

December 2012

Diploma

Jersey Village High School - Houston, TX

May 2009

SKILLS

Fleetmentor database system, First Advantage Background System, Microsoft Office, Analyzing Motor Vehicle

Records

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