Curriculum Vitae

Name: Viorica Tudor

Address: Praviganweg 5, Davos Platz 7270,

Switzerland

Telephone: +41-79-472****

E-mail: acb5s2@r.postjobfree.com

Nationality: Irish

Resident Permit: Swiss permit B

Employment History:

October 2011- Present Swiss Institute of Allergy and Asthma Research (SIAF)

Obere Strasse 22, 7270 Davos,

Switzerland

Tel: 081-******* E-mail:

acb5s2@r.postjobfree.com

Administrator

. Coordination of the EU-funded Marie Curie TEAM EPIC consortium. The

administration and coordination of the consortium includes the

efficient communication of project goals, project timelines and

deadlines to all project partners

. Establishing and running the administrative systems for a new start-up

company, Alimentary Health Pharma Davos (AHPD)

September 2009 - December 2009 Hochgebirgsklinik Davos - Davos,

Switzerland

Administrator (project based)

. General administrative duties.

. Translation of research materials including publications, flyers and

websites (German - English).

April 2008 - January 2009 Marriott Global Sales And Customer Care - Cork,

Ireland. (9 months due to relocation)

Customer Care Specialist

. Research and resolve guest concerns relating to reservations, rates,

hotels and billing issues in a professional, courteous and timely

manner.

. Document, research and track all guest concerns and comments via the

department automated tracking system.

. Conduct positive interactions with guests and associates, acting as

negotiator to ensure mutual goals are met.

. Generate monthly reports on team targets.

November 2007 - February 2008 Net Gear - Cork, Ireland.

Operations/Order Management (IT) (3 month project)

. Accurately process customer purchase orders, coordinate

interdepartmental resources to resolve customer queries.

. Maximize daily revenue and rationalize customer backlog.

. Accurately process customer returns.

August 2007 - November 2007 Recordati - Cork, Ireland.

Area Assistant (Europe) (3 month project)

. Analyse customer portfolios to assist area manager in the generation

of purchasing forecasts.

. Ensure all invoices are processed on time, organise supplier payments

and manage week/month end deadlines

. Liaise between production plant and licensee, point of contact for

licensee.

. Create and update "Order Tables", manage forecasts, send customer

order reminders.

April 2002 - August 2007 RCI Europe - Cork, Ireland.

Senior Customer Service Advisor and Sales

. Offer solutions to existing customers and new customers, maintain a

positive relationship between the company and the customer,

ensuring that customer queries/complaints are dealt with

efficiently.

. Sales (target based): Updating members on new company products, and

ensuring monthly invoices are paid on time.

. Ability to negotiate and close the sales in timely and efficient

manner.

. Assisting the recruitment team for new hires and training support

for new hires.

December 2000 - April 2002 RCI Europe - Cork, Ireland.

Customer Service Advisor

. Point of contact for new customers regarding ownership and contract

details, maintenance fees policy, reservation procedures and

payment methods.

Third Level Education:

Psychology courses- Ovidius University of Constanta, 1986 - 1988

Second Level Education: Pedagogy High School of Constanta 1982 - 1986

Languages:

English: speaking and writing - fluent

Italian: speaking and writing - fluent

German: speaking - conversational

writing - working knowledge

Romanian: speaking and writing - fluent

Spanish: working knowledge

Computer Software Skills

MS Office - Diploma in E.C.D.L (European Computer Driving Licence);

Windows; Internet; Outlook; Diploma I.A.T.A; Galileo; AS400; Indy; GUI; Dbl-

system; C.I.; Doodle.

Other skills

Ability to work well under pressure, excellent communication skills both

with colleagues and with customers, goal orientated, fast learner,

flexible, team player.

International Driving License - B

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