Customer Service Manager
Resume:
Ashley Bass
Koreatown LA, CA 90006
Email: *********@*****.***
SUMMARY OF QUALIFICATIONS
. Excellent communication and interpersonal skills both verbal and
written
. Dynamic customer service professional experienced in diverse workplace
settings
. Highly organized, with great attention to detail and follow through
. Flexible, able and willing to learn new things
. Self-motivated, team oriented, adapt easily to a fast-paced
environment
WORK EXPERIENCE
Ronald E Villa Insurance Agency, Santa Monica, CA
Administrative Assistant 06/2011 - Present
. Provide excellent customer service to all clients
. Answering incoming calls and directing them to correct person
. Respond to customer inquires as necessary
. Clerical duties
. Order office supplies and maintain records
. Use of office equipment: fax, photocopying, e-scan
. Mail handling
. Scheduling and verifying appointments for agents
. Other duties as assigned by office manager
Make-up by Ashley, Detroit, MI, Fresno and Hollywood, CA
Freelance Make-up Artist/Consultant 03/07 -
Present
(Certificate specializing in Beauty/Corrective, Theater, High Fashion
photography, HD TV, Film and SpMVFX )
. Providing consultation and make-up services for special occasions:
wedding parties, senior portraits, photo and video shoots
. Consult with clients on choosing attire for special occasions
. Make-up for dance productions, magazine covers, bridal shows, talent
shows, and fashion shows
Hilton Garden Inn, Clovis, CA
Special Events/Food and Beverage 08/09 - 08/10
. Providing excellent customer service to clients and potential clients
. Responsible for establishing, maintaining relationships within the
community
. Tracking and maintaining records of food and beverages orders and
stock
. Assisting clients with planning special events: weddings, birthday
parties, business meetings, etc.
. Scheduling meetings and confirming meetings to see venue for event
. Special projects and other duties as assigned
FORD MOTOR COMPANY, Saline, MI
Production Associate 08/07 - 05/09
. Processed automotive parts for internal and external customers
. Worked closely with team on final assembly processes
. Operated a manufacturing press machine
. Packed product for distribution to customers
. Assisted supervisor with daily line operations
. Other duties as assigned by supervisor
Scarlett O'Hara, Fresno, CA
Sales Associate 06/05 - 08/07
. Greeted all customers in person and via phone
. Assisted customers with shopping needs
. Cash handling
. Dress mannequins and store front windows with latest fashions
. Stocked floor
. Cleaned and organized store to ensure a neat appearance
. Organized back stock
. Other duties as assigned by the manager
EDUCATION
Elegance International, Hollywood, CA
May 2013 - Present
Anticipated Graduation: 2014
Reedley College, Clovis, CA
Major: General Studies - 09/05 - 12/06
Buchanan High School, Fresno, CA
Graduated: May 2005
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