Sales Customer Service

***** ******* **** **. ***. #*** Spring, TX, ***** 713-***-****

Hailie Howard

************@*****.***

Experience

October 2013 – Present

Kate Spade New York The Woodlands, TX

Sales Associate

Meet and exceed performance expectations and sales goals

Develop personal clientele through use of the selling skills and client outreach

Execute operational tasks as per company directives

Accurately process all POS transactions

Use of communication skills with retail staff, corporate personnel and customers

Provide and maintain customer service standards

Market expansion

Competitive analysis

Product/service development

Team leadership/management

December 2011 –

Glo Sun Spa, Inc. Spring, TX

November 2013

Sales Associate

Maintained of merchandising and display

Employee management, including scheduling, emailing reminders, inventory and pricing

controls, and records of financial dues

Assisted with new-location start-up management

New product introduction

Record Keeping

Use of problem solving and analytic skills

Computer/POS System use

MS-Office

Sales and marketing

March 2010– June

Hawaii Tan Spring, TX

2011

Sales Associate

Used sales skills to communicate product information

Insured customer needs and sales goals were met

Responsible for maintenance of cash register

Used POS system and MS-Office

Record keeping and sales marketing

Inventory and pricing controls

Carker Brothers Electric, Inc. Houston, TX

Administrative Assistant

Performed clerical and administrative duties including typing, proofreading and editing

documents, correspondence and reports for assigned department

Composed and initiated routine correspondence and memoranda

Maintained records, prepared various forms using standard format and procedures, verified

information and resolved common problems

Entered data from various sources into spreadsheets, verified input and calculations.

Modified spreadsheets, databases and reports. Suggested improvements to increase

efficiency and improve communication of departmental and functional information

Worked under general supervision and used some independent judgment to select from

established procedures to perform varied tasks. Received detailed instructions for projects.

Resolved routine questions and problems and referred more complex issues to higher levels

Screened telephone calls and visitors. Took accurate phone and verbal messages and

ensured that messages were delivered in a timely manner. Resolved all but most complex

inquiries

Kept abreast of latest trends and technology related to administrative functions. Identified

and suggested ways to improve the efficiency and effectiveness of the department

Maintained efficient paper and electronic filing system and ensured quick retrieval of

requested documents

Education

August 2011- Present

Lone Star Community College Tomball, TX

Anticipated Graduation: 2014

Member of Phi Theta Kappa Honors Society

Key Skills

Certified in MS-Office Programs

Database Administration Spreadsheets/Reports

Event Management

Executive Support

Supply Management

References

References are available on request.

Contact this candidate