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Data Customer Service

Location:
Johannesburg, GP, South Africa
Posted:
January 15, 2014

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Resume:

MARTIN KOUWANOU CV – SUMMARY

Personal Details:

Full Names Martin Kouwanou

Gender/Ethnic Group Male – Black

Identity Number: 730***-****-***

Identity Number: acb5q5@r.postjobfree.com

Contact details Mobile Number: +27-82-623-****

Other Number: +27-73-701-****

Educational Qualifications:

INSTITUTION QUALIFICATION YEAR

Certification and Diploma in Business Analysis

Faculty Training Institute in 2008

Johannesburg

Boston Business College Diploma in Assistant Accountant 2000

Financial Management Institute of Diploma in Bookkeeping 1998

Southern Africa

Laox Desktop Publishing Training Certificate in Desktop Publishing 1995

Centre and Graphics Design in

Ibadan

Myatts Field Computer Institute Diploma in Computer Science 1994

and Technology

Academy of Computer Education Certificate in Computer Science 1992

and Technology

Paris International School of Higher Diploma in Modern French Language 1991

Languages and Civilisation Option Literature

Nationwide

UNISA B.Com Degree in Management Accounting 1990

Athiémè High School in the Matric 1998

Republic of Benin

Employment History:

Employer: ANGLOGOLD ASHANTI CONTINENTAL AFRICA

REGION OFFICE JOHANNESBURG

Period Employed: September 2012– August 2013

Position Held: SAP HCM HR Master Data Specialist/Super

User/SAP Support Analyst

Reason for Leaving: Fixed Term Contract

OM Organizational Management (Master Data – Org. Unit, Job and Position).

PA – Personnel Administration (HCM HR Employee Master Data).

PT – Time Management and PY – Payroll.

GHRIS (Global Human Resources Information System – Management HR Reporting System): Onsite

GHRIS Upload and Reporting Process Flow Documentations.

Employer: GLUEDATA

Period Employed: March 2012 – August 2012

Position Held: SAP Data Consultant

Reason for Leaving: Fixed Term Contract

Assess current business process related to Master Data and assess the changes required due to the

new EWM solution

Documenting the Master Data Business Processes

Pack Data Solution:

Development Spec for the Pack Data System compares report.

Identified Risks and gap against the current Processes related new Pack Data Solution.

EWM Integrated Solution and Data Migration approach.

Including Receiving Data Process and Sin Bin Data Process.

Created the EWM Product off the APO Product in SCM Client.

Ensured the Data solution for Hazardous Materials is documented and controls are put in place.

Existed Article Take on Process is enhanced to facilitate EWM Blueprint requirements.

Data Exception and Governance Reporting (Limited to the RDC Project).

Advanced Article Exception Report.

Document all minutes, current business processes, EWM Data Impacts + 3 (a d).

Documented ATOF Process (Visio and written Documentation.

Field Ownership for the Article Master.

Documented Business Rules and defaults.

Designed a methodology for tracking the cutover and data take on – kept this updated during go

live/post go live.

Periodically run exception reports (including the pack data report) and highlight to the teams the

issues/exceptions.

Coached the teams to identify the issues themselves.

Data Take On: Designed a Data Cut Over Plan – this is a step by step data quality check guide for

take on including the tools/variants to be used for take on (e.g. LSMW’s and their variants for each

object).

Planned and coordinated any data migrations/mass updates required for RDC only, with the Business

owner.

Designed a Take on Methodology – e.g. rate of take on, mass take on process with relevant

stakeholders, data checks to be done.

Specifically related to Pack Instructions and Pack Specs, which must be loaded as part of the RDC

Go live.)

Designed, documented and tested the take on process to function in harmony with the Core Interface

Models (Example: should Mass Build have an Integration Model for Article and another for

Vendors/Sites and Customers etc and should the Integration Model be for the RDC D102. This will be

assessed during realisation).

Go Live and Post Go Live Support planning 6.

Employer: SABMILLER

Period Employed: February 2011– February 2012

Position Held: SAP MM Specialist

Reason for Leaving: Best Offer

Material Master Data Governance: Create/Extend/Change/Block/Unblock/Delete scenarios.

Compilation of functional design specification per material type across point 1.1 that align with the

business requirements.

Tested of point 1.2 after it’s built and change request management.

Compilation of Training Materials and proceed with the approval process.

Documentation of Business Process that Governs the Electronic Material Take On Procedure.

UAT Co ordinations and Training (Master Data Requestor, Data Provider, Data Owner and Super

Users etc).

Enhancement of Data Governance Tool.

Reviewed and documentation of the Master Data Best Practices.

Functional Designed of CIF (Core Interface Framework) Specification of each Master Data Objects:

Material, BOM, PIR (Purchase Info Record), Service Master, Vendor (This includes Intercompany

Affiliates and Plants), Customer (This includes Intercompany Affiliates and Plants), Classes and

Characteristics etc.

Business as usual supporting activities that are Master Data related.

Reconcilied the Validation Rules and Field level config in SAP vs. Data Governance tool.

Changed the Authorization Business Procedure.

Master Data Field level mapping, Business Ownership, Business Rules, Usage and Field definition.

Educated on Data Quality Assurance across the business on both negative and positive (Benefits)

impacts.

Supervised Data Professional Organizations and Staff Globally.

Coordinated Data Governance Activities Globally.

Managed and resolved data related issue globally.

Communicated, monitored and enforced conformance with data policies, standards, procedures.

Oversee Master Data Creation/Change/Block/Unblock/Delete Procedures management change

control.

Communicated and promoted the Value of Data Assets.

Employer: JD GROUP

Period Employed: November 2010 – January 2011

Position Held: Central Master Data Team Lead

Reason for Leaving: Best Offer

Documented Master Data Objects Cleansing Procedures and Processes and proceed with the

implementation in the Legacy system.

Leaded the Entire SAP Master Data Team.

Liaised with the Data Migration in term of Data preparation for each Master Data Objected for loading

into Dev and QA Environments.

Hosting the Master Data Workshop that highlights the data implications, Features and Benefits for

Data Stakeholders.

Data Management Planning and Control Activities:

Understand Strategic Enterprise Data needs.

Developed and maintained data Strategy.

Established Data governance and stewardship organizations.

Supervised Data professional organizational and staff.

Coordinate Data governance activities

Managed and resolved data related issues.

Monitored Master Data cleansing KPI report.

Employer: SAP APO

Period Employed: July 2010 – October 2010

Position Held: Finished Goods Production Planner

Reason for Leaving: Career Development

SNP Interactive Planning Books, product viewed maintained Product, Transportation Lanes and

Quota Arrangement.

Product Split to influence promotion product of its parent Product code.

Demand Planning Book (Forecast get released from DP into SNP (Supply Network Planning) in APO

during the weekend). The last update on Forecast during week days is on Friday.

TLB (Transport Load builder), SNP Capacity (Machine) Weekly and Monthly Levelling and SNP

Capacity (Machine) Levelling 10) SAP R/3 Master Data Setup e.g.: Master Data parameter and MRP

etc.

APO Master Data Setup, reported tools e.g.: SNP BEx Reports and that is Business Explorer Tools.

PP/DS (Production planning and detailed scheduled and MPS (Master Production Scheduling.

CIF (Core Interface) monitored, stock overview for simulation and Stock Cover Policy.

Weekly production plan meeting, monthly demonstrated capacity review, preparation of monthly

supply review pack.

DRP (Distribution Requirement Planning), NRR (Net Receipt Requirement), URR (Unconstraint

Receipt Requirement) and PPM (Production Process Model).

Production planning table, weekly export forecast comparison summary and monthly forecast

comparison summary.

Monday meeting: Feedback on previous week actual production vs. production Plan.

Discussed current week plan, put in place action plan for any issue that may rise from the discussion

and daily Tracking Output.

Wednesday meeting: Discuss following week plan and daily tracking Output,

Thursday meeting: The following week plan to be signed off.

Friday meeting: Pre discussion of Planned Progress Report and daily tracking output.

SNP_Monthly_Forecast_Cal Month 33) SNP_SOH For all Company codes 34) monthly plan changes

report and maintained process chain 36) Etc.

Nestlé Southern Africa Region Head office – (August 2008 June 2010):

Inter Market Supply Customer Service Coordinator / Planner/ Operations and Application Support in

SAP SNP_APO 1) Transfer Price Management in R/3 2) Export Management System (EMS).

IMS Weekly Planning Schedule for both Imports / Export in SNP_APO 4) Monitor Weekly IMS File

Transmissions in SNP_APO 5 NPD (New Product Development) Projects.

Product Brief documentation Management online.

Partnership Agreement documentation Management online.

Managed both Producing Market and Receiving product location, EAN database, product Master,

Location Master Configurations Management in SNP_APO.

Product Management in R/3 and SNP_APO 10) Data Transmission idocs management in R/3 and

SNP_APO.

Product Demand and Supply Management in SNP_APO.

Demand and Supply planning in 18 months horizon in weekly and monthly bucket.

100% CSL to ensure that both Internal and External Customer satisfaction is attained

Internal and External Customer queries management and dispute management

Playing Operational Buyer Roles.

Playing Customer Services (Operational) Roles 16) Playing Demand Planner Roles.

Playing and Market Roles Assignment Administration and Coordination.

Employer: NESTLÉ PRETORIA DISTRIBUTION CENTRE

Period Employed: February 2002 – July 2008

Position Held: Various Positions (see below)

Reason for Leaving: Career Development

SAP Master Data Expert/Control/Application Supporting Configuration and Data Migration across

the Master Data Objects (January 2003 July 2008):

Material, Vendor, Customer, FICO (Cost Center, Profit Center and Etc).

Affiliated Company and Plant Master Data, HR (Employee Master Data), MH, D and SP_SNP_APO,

Generating Demand and Technical and 8.

Production): Trained the Data Enterers, Providers and Owners on the Data Governance, Data

Stewardship, Data Quality, Data Security and Data Cleansing Processes and Procedures.

Doing the mapping against each data object by working together with all the Streams.

Validated each mapped field in the object by applied the SQL program.

Supported SAP HR implementation in term of Employee Master Data Governance, Data Quality, Data

Stewardship and Data Security.

Extracted the cleansed data from the mapping fields in the Legacy into each mapped object loading

sheet.

Ensured that the GLOBE 1.5 Data Cleansing Best Practices are applied.

Processed and presented the monthly KPI on the Data Enterers, Providers and Owners.

Raising the configuration requests when is required in the Nestool and updated the documentum

accordingly.

Prepared the MDR (Master Data Repository) various object Loading Sheets to be sent to the GCAOA

Master Data Control for validation.

Corrected within the required turnaround time, the identified errors by the GCAOA Master Data

Control for the Regression Testing, Pre Production and Production loading.

Sent back the corrected MDR Loading Sheets to the GCAOA Master Data Control for the overall

verification and approval.

Received the approved MDR Loading Sheet from the GCAOA Master Data Control and sending them

to the GCAOA Data Conversion together with their respective Data Quality Warranty Cards for the

technical validation against the LSMW loading program.

Fixing the technical errors and sending back the Loading Sheet to the GCAOA Data Conversion

within the required turnaround time.

Followed up on the final technical validated Loading Sheet to be uploaded into the Regression

Testing, Pre Production and Production environments.

Reconciled the uploaded records against the submitted MDR Loading Sheets and querying where

necessary.

Informed all the Stakeholders about the status of their respective submitted objects.

Prepared the training Materials for each Business Unit.

Prepared the SDR (Supplementary Data Repository) Loading Sheets for each object after the MDR

uploading.

Coordinated the uploading of the SDR (Supplementary Data Repository) objects with the GCAOA

Data Conversion and informing the relevant Streams such as MH (Material Handling), FICO (Finance

and Control), DSP (Demand and Supply Planning), GD (Generating Demand), DSDM (Data

Management), CS (Customer Service) and PtP (Procure to Pay) Business Excellent about the status

of the activities.

Identified the Master Data Super Users.

Trained the Pre Go Live Master Data Super Users in the testing environments such as regression and

Pre Production.

Supported the Implementation of the GLOBE 1.5 Go Live.

Investigated, Analyzed, recommended, preparation of the required configuration the affected SAP

Module, uploading the configuration and testing the processes.

Prepared and submitted the Mass Change Requests when is required.

Cycles by adopting all the applicable Best Practices.

Trained the End Users on the Workflow Enactment.

Run various reports that are requested by the Business that are Master Data related.

Playing the Roles of the Local Data Approver for Customer, Vendor and Material (FERT) creation,

maintenance in both MDR (Mater Data Repository) and SDR (Supplementary Data Repository).

Being a member of the following Resolution Groups: FICO, PtP, DSDM, CS, MH and GD.

Coordinated the Master Data activities with Go Live and non Go Live Markets as well as in other

Zones such as GCAMS and GCEUR.

Trained the Business Data Providers and Data Owners with the profile of the Sales and Marketing,

the Account Receivable Specialists, Nutrition Medical Delegates and Account Payable Specialists etc.

Trained other new appointed Local Data Approvers (LDOs).

Involved in the New MDR Releases.

Coordinated the New MDR Releases activities together with our GCAOA.

Always adopting First Time Right in the Master Data validation.

Prepared Monthly MDR and SDR workflow Completion Statistics.

Applied the Strategy, Execution, Attitude and Responsibility in my day to day activities.

Supporting the Business with the signed off Business Rules.

Responded to the queries timorously.

Involved and supported different Projects within the Business.

Having the sound knowledge of the Windows 2003 and Microsoft 2003.

Having the sound knowledge of various Computer Programming Languages such as Pascal, COBOL,

BASIC and Dbase IV.

Experted in various Master Data that include their respective transactional Data.

Having the ability to coordinate the creation and maintenance of the above mentioned Master Data

with the Go Live and non Go Live Markets in their respective business languages such as English,

French, Spanish and Portuguese.

Having the sound knowledge of the Data Management since 1992.

Coordinated different Knowledge Transfers when is required.

Having the sound knowledge of different teaching methodologies.

Running the Data Quality Audit report in both MDR and SDR and taking any corrective action if is

required.

Good Team Player, Fast Thinker and Decision Maker.

Good Listener and Fast Learner, Have sound analytical knowledge.

Have good command in English and French speaking.

Have sound knowledge of Customer, Vendor and Material (Finished Goods) Business Analysis.

Have sound knowledge of End to End Processes on both Master Data and Transactional data.

Have sound knowledge of Configuration of the Business Processes in the areas such as FICO, MH,

MM, CS and DSP.

Credit Controller (controlling and maintained customers’ accounts such as Pick ‘n Pay both

Northern and Southern Transvaal) – (August 2002 December 2002):

Controlled two Pick N Pay’s accounts for both northern and southern Transvaal.

Maintained two Pick N Pay’s accounts for both northern and southern Transvaal.

Collected payments and allocated payments.

Resolved Customer’s queries and handled customer’s claims.

Prepared the claims schedule report.

Processed Credit and debit adjustments journals.

Draw up the month end report and visited the customers

Meeting the deadline and processed the journal voucher.

Visited the claims depots and Good Team Player and Fast learner.

Processed Customer’s accounts age analysis month end report

Processed Customer’s accounts month end reconciliation report

Checked new Customer’s credit references.

Created new Customer’s accounts after all the necessary checking has been done and met the

requirements.

Maintained Customer’s master data with 100% accuracy by adopting Customer data standardization

and data management.

Handled the customers accounts that worth R130 million per month

All the above duties have been carried out by me using the AS/400, Microsoft Office 97 and 2000.

Salaries/Wages Administrator/Accounts Controller – (February 2002 – July 2002):

Processed weekly wages for the temp.

Employee’s clock cards after they have been thoroughly checked and authorized.

Doing a particular period payroll running dummy for tracing any errors that was processed during the

employee’s time card captured and generated well standard Employees payslip.

Doing the electronic transfer of employees approved net pay into their various bank accounts.

Resolved any employee’s payroll processed queries.

Processed permanent payroll for the permanent employees.

Updated and created employee’s master file already integrated by HR Department.

Maintained Employee’s master file.

Generated payroll processing month end report.

Paying all agreed employee’s payees and liaised HR Department.

Reconciled the weekly and monthly payroll accounts.

Reconciled the month end payroll ledger accounts.

Controlled all the departmental’ cost centers and reconciling them.

Achieved 100% accuracy in payroll processing.

All the above have been carried out by me using AS/400 Payroll system, Microsoft Office 97 and

2000, Microsoft Outlook 2000, Microsoft Project 2000 and Microsoft Visio.

Accomplished and achieved 100% KPI and KRA in accuracy.

Meeting the pay date deadline.

Reporting to the Admin Manager.

Employer: BLUE RIBBON BAKERY

Period Employed: October 2001 – February 2002

Position Held: Salaries/Wages Administrator

Reason for Leaving: Fixed Term Contract

Processed weekly wages for the temp.

Read and analyzed the employee clock cards.

Employees’ clock cards after they have been thoroughly checked and authorized.

Doing a particular period payroll running dummy for tracing any errors that was processed during the

employee’s time card captured.

Generated well standard Employees payslips.

Doing the electronic transfer of employees approved net pay into their various bank accounts.

Resolved any employee’s payroll processing queries.

Processed permanent payroll for the permanent employees.

Updated and created employee’s master file already integrated by HR Department.

Maintained Employee’s master file.

Generated payroll processing month end report.

Paying all agreed employees payees.

Reconciled the weekly and monthly payroll accounts.

Reconciled the month end payroll ledger account.

Controlled all the departmental’ cost centers and reconciling them.

Implemented employee’s payroll data standard and data management to meet up Management

requirement.

Achieving 100% accuracy in payroll processing.

All the above were carried out by me using Q Debit Payroll System, Microsoft Office 97 and 2000,

Microsoft Outlook 2000, Microsoft Project 2000 and Microsoft Visio.

Accomplished and achieved 100% KPI and KRA in accuracy.

Meeting the pay date deadline and liaised HR Department.

Reporting to Financial Manager.

Handled the Creditors accounts payable.

Analyzed and authorized the Creditors accounts payable delivery notes.

Captured all the approved creditors’ invoices received.

Allocated payments to the creditors invoices approved.

Reconciled the creditors’ accounts.

Resolved all the creditors’ queries assigned any unauthorized and unpaid invoices.

Figured out the early and late payment paid on any creditors invoice before or after the due date.

Meeting the Creditors payments deadline.

Having good working relationship with the creditors.

Reported to the Financial Manager.

Employer: AMERICAN POWER CONVERSION GLOBAL

SERVICES FOR AFRICA

Period Employed: February 2001 July 2001

Position Held: International Business Partner Coordinator

Reason for Leaving: Fixed Term Contract

Co ordinated all APCs High Power Partners in terms of servicing APCs customers’ UPS in Africa.

Signed up the HPP’s agreement with the Partners.

Organized Technical Training Seminars for APC Global Services’ Servicing Partners in Africa.

Organized VISA for HPPs in Africa so that they could be able to come and attend the training in South

Africa.

Followed up the APC’ In warranty service repair spare parts order requested by the APC Global

Services’ High Power Partners in Africa.

Created in each country in Africa APC Global Services’ Contracted Authorized Service Centers to do

only In warranty service repair on in warranty APC UPS for APCs Customers and the CASC

(Contracted Authorized Service Center) got reimbursed for by APC for doing the in warranty repair.

Followed up the CASCs APC UPS spare parts order requested. Creating in each country in Africa

APC Global Services’ Authorized Service Centers to repair only Out warranty APC’s customer UPS.

APC Global Services for Africa doesn’t its ASC (Authorized Service Centers) for repair APCs

Customers’ UPS.

The APCs Customers pay the ASC for the work they have for them.

Organized APC Global Services’ Technical Training Seminar for both the CASC (Contracted

Authorized Service Centers) and the ASC (Authorized Service Centers) in Africa.

Documented all the APCs HPPs, PSs(Power Specialists), CASCs and ASC in Africa in the windows

NT inside the Lotus Notes at the Service Centers in the APC’s Database and under AGS (APC Global

Services for Africa).

Gave a basic Tech Support to the APCs Customers.

Created physical File for each HPP, PS, CASC and ASC in Africa.

Doing logistics stock and inventory for APC UPS warehousing in South Africa and in Nigeria as well

as taking minutes of the meetings.

Wrote CDs with CD writer scan the signed agreements into each APC Global Services for Africa’s

HPP, PS, CASC and ASC’s folder inside the AGS Database.

Reported to the APC Global Services’ Country Service Manager for Africa in Johannesburg, South

Africa.



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