Customer Service Manager

J acqueline Jones

Accounts Receivable Specialist

**** ****** ****** ** • Columbia, SC • 803-***-**** • *********@*****.***

Future Employer,

My name is Jacqueline Jones. I am a dedicated wife and hard working mother of two. I have

l ived in South Carolina my entire life, but my husband and I have decided it is time to move west to be

closer to our family. I have been working in the billing and accounts receivable department of various

companies over the last several years building my skills and experience while I attend school for

accounting. After my first billing position, I realized that was what I wanted to do for a career.

Once on your billing or accounting team, you will be able to see for yourself how organized and

detail oriented I am. I am excellent at coordinating with customers, keeping up with even the heaviest

paperwork, and producing results at the end of each day, week, and month. I am perfectly capable of

working with a team, on my own, taking direction from a supervisor, working with minimal

supervision, or leading a team to achieve desired goals. I am very good at my job, so no matter what

t he circumstances, I will excel. I am a self-motivator, and work hard for my employers. I would love the

opportunity to put my skills to work for you.

Thank you for your time and consideration,

Jacqueline Jones

E ducation:

GED: Acquired in 2006 from the state of South Carolina

College: University of Phoenix. I am 4 classes from an Associate’s degree, and then plan to continue to

a Bachelor’s.

Work Experience:

2013-2014: Aztec Services LLC

2011-2012: ASAP Expediting

2010: Southern Tire

Duties and Responsibili ties:

• Creating invoices for customers based on estimates, list prices, and predetermined markup

r ates.

• Entering invoices, payments, and credits into an accounting system.

• Providing excellent customer service for every customer every day.

• Maintaining customer information, repeat orders, payment terms, and preferred methods of

receiving invoices.

• Following legal guidelines to secure customer data and information.

• Ensuring all paperwork has been accounted for and is up to date before reconciling accounts.

• Maintaining a complete paper t rail for all company income by keeping a detailed log and

organized files of all customers and payments.

• Tracking open invoices to ensure payment and creating call lists for overdue accounts.

• Calculated taxes based on customer location and items sold.

• Created new filing systems and work f low practices to increase productivity, decrease time and

effort required to find paperwork, and eliminate the loss of necessary files.

• Created detailed reports for managers to be used as the basis for their budget meetings and

decisions.

• Identified faulty records, irregularities, and unreconciled i tems and brought them to a

manager’s attention.

• Performed month end reconciliations of customer, petty cash, bank, and credit card accounts.

• Supervised a handful of employees and assisted with t raining in new practices as well as the

t raining of new employees.

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