Customer Service Administrative Assistant

KIMBERLY A. COLESON

**** *** ***** **** 319-***-****

Palo, IA 52324 ************@*****.***

CAREER SUMMARY

Strong ability to lead and train staff. Knowledge of marketing practices and principles.

Knowledge of media placement and graphic design concepts. Knowledge of supervisory

practices and principles. Skill in both verbal and written communication. Excellent ability to

gather and analyze statistical data and generate reports. Profound database management skills.

Remarkable ability to communicate effectively, both orally and in writing. Exceptional record

maintenance skills. Excellent ability to solve problems. Deep ability to compile information and

prepare reports. Profound ability to transcribe and record meeting minutes. Excellent ability to

make administrative/procedural decisions and judgments. Strong ability to compose and edit

already written materials.

PROFESSIONAL EXPERIENCE

GLOBAL FILTER LLC, CEDAR RAPIDS, IA October 2010-October 2013

Marketing Specialist

Develop concepts and design for business cards, letterheads, envelopes, brochures, magazines,

data sheets, and price pages. Manage website updates while maintaining look and feel.

Coordinate data sheets and price pages, including design and distribution. Manage and maintain

graphic files, including logos, photos and art, as well as customer logos. Assist with

brainstorming, marketing and advertising strategies. Generate information and approvals for

materials. Customer service and accounting duties.

TRANSAMERICA, CEDAR RAPIDS, IA January 2007-January 2010

Tax Accountant I

Prepare, analyze, and/or review tax reports and tax return filings (federal, state, and local).

Prepare and/or review local, state, and federal tax returns, as well as financial and management

reports. Research more complex tax issues; analyze applicable tax laws and documents

conclusions. Use computer systems and/or reporting tools to input, retrieve, or summarize tax

information. Perform moderately complex tasks under general supervision using analytical skills

and ingenuity.

TRANSAMERICA, CEDAR RAPIDS, IA July 2005-January 2007

Administrative Assistant II

Compose and draft reports, memos, and correspondence. Respond independently to phone and

written inquiries. Verify data on a variety of subjects by abstracting, editing, tracing, and/or

checking data. Schedules meetings, both internally and externally; maintains calendar and

attendance records for manager(s). Monitor, research, and initiate corrective action on monthly

variance reports. Arrange travel, conference and seminar registrations. Opens, sorts, and

distributes mail. Perform other duties as assigned.

KIMBERLY A. COLESON - PAGE 2

FEDEX GROUND, MARION, IA and PHOENIX, AZ August 1999-December 2006

Administrative Clerk II

Perform routine administrative clerical office work such as document processing, record keeping

and report generation. Write, type, or enter information into computer to prepare

correspondence, bills, statements, receipts, or other documents, copy information from one

record to another. Proofread records or forms, sorts and files records, answers telephones, convey

messages, stamps, sorts, and distributes mail, and photocopy or fax documents. Execute the

Business Control Self-Assessment Audit.

EDUCATION AND TRAINING

TRANSAMERICA TRAINING

Ethics Training

MS Office Training

Accountability Training

Time Management Training

Communication Skills Training

MOUNT MERCY UNIVERSITY, CEDAR RAPIDS, IA

Bachelor’s Degree in Marketing

Accounting Courses

COLLINS COLLEGE, TEMPE, AZ

Graphic Design Courses

KIRKWOOD COMMUNITY COLLEGE, CEDAR RAPIDS, IA

Associates of Art Degree

ALBURNETT HIGH SCHOOL, ALBURNETT, IA

Diploma

Skills and Proficiencies

Adobe Creative Suite 6

Microsoft Office

Artistic Sensibility

Organization

Communication Ability

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