Project Manager Service

James M. Hernandez

**** ********** ***

Glendora CA 91741-4606

Email: ******@****.*** * Cell: 626-***-****

Experienced Mail Operations & Facilities Manager

* Project Management *

PROFILE Experienced includes production mail with high volume

intelligent insertion systems, automated mail sorting, digital

print & copy output, 24/7 operation management; multi-site

supervision; IT data systems; user acceptance testing; business

continuity and disaster recovery planning, performance metrics

and continuous improvement programs. Industries include

insurance, healthcare, payment processing, government mail

processing and records retention.

KEY STRENGTHS

Equipment Evaluation & Cost Analysis

Disaster Recovery & Business Continuity Planning

Database Management: CASS, NCOA, LCAS, AEC I & II, Address Correction &

Presort Software

ISO 9001 Quality Evaluator

Government RFP Responses (US Postal Service & State of TX)

PROJECT MANAGER Office of the Attorney General, Austin TX

May 2013 to August 2013 Salary: $72 per hour

Responsibilities: author functional specifications and translate ambiguous

print and mail business problems into recommendations for concrete mail and

print solutions; control and execute print and mail production test plans

based on Attorney General processing requirements and guidelines; provide

functional and technical expertise and recommendations in assessing print

and mail implementation of project objectives and compliance with US

Postal Service standards and requirements; Business Continuity and Disaster

Recovery planning; project budget oversight; collaborate with internal and

3rd Party project teams; investigate and resolve IT and MRD file system

related issues and provide first level support; troubleshoot production

issues and determine resolution; conduct and participate in weekly meetings

with Xerox Document Services, OAG IT teams and internal Contract section

(stakeholders) for weekly updates and troubleshooting IT issues; prepare

written updates for project teams addressing project status, corrective

action(s) and project milestones; draft RFP documents; user acceptance

testing; quality assurance; create and update workflow and process

documents; comply with Access Management protocols at OAG for network,

databases and web access; document, categorize and prioritize business,

user and system requirements with concern for downstream interfacing

systems; review and approve project documentation, including estimates,

responsibility assignment matrices (RACIs), Clarity input, project plans

and technical blueprints; special projects.

BUSINESS ANALYST US Technical Services, Chatsworth CA

September 2012 to January 2013 Salary: $68,000 per year

Responsibilities: participate in daily production staff meetings; prepare

morning & afternoon SLA reports on performance for all (4) production

departments; evaluate internal policies and procedures and update to attain

enhanced proficiency(s); attend meetings with internal departments

pertaining to mailing operations & resolve issues pertaining to open

enrollment; assist in development of job generating systems, user

acceptance testing and troubleshooting; document internal processes for

production and warehouse operations; Legacy and OCoE output network

monitoring and issue performance; coordinate production of digital printing

& copy center with production mail operation; respond to inquiries from

internal customers and healthcare client; prepare weekly, monthly and

annual reports on mail production and service performance; staff training;

comply with HIPAA and PHI guidelines; liaison with US Postal Service and

mail presort bureau; Disaster Recovery; Business Continuity Planning;

special projects.

Key Achievements:

> Updated Operational Process Procedures for Mail Operations

Departments during first 45 days of project assignment;

> Created Performance Measurement Matrices for Production Mail

Department including systems production and operator

performance;

> Performed cost/benefit analysis for acquisition of Pitney

Bowes (8) station, high speed intelligent insertion system

and drafted plan for incorporation into production network

with mainframe system.

SUPERVISOR, MAIL DISPATCH Automobile Club of Southern California, Costa

Mesa CA

January 2010 to June 2012 Salary: $62,000 per year + bonus

Responsibilities: supervise staff of 25 employees; manage production mail

& sortation generating 180,000 pieces of U.S. Mail daily; coordinate

operation, maintenance and repair of intelligent, high speed

folding/inserting systems, mechanical folders and manual insertion;

supervise processing of corporate payroll, payments and claims drafts;

manage job profile directives with IT and Mail Run Data Files (MRDF);

monitor and maintain envelopes, marketing and membership card production

stocks; order production stocks via Oracle SAP FIRM procurement system;

oversight for all permit and caller service USPS accounts for ACE Clubs;

budget oversight for (13) internal budgets controlling $24 million per

year; coordinate nightly bag exchange with 86 branch offices; vendor

relations; attend meetings with Internal departments pertaining to mailing

operations; prepare weekly, monthly and annual reports on mail production,

James M. Hernandez

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service performance and future equipment and staff requirements; track,

record staff attendance, vacation & tardiness; staff performance

evaluations; (6) site supervision; write section policies & procedures;

staff training; liaison with US Postal Service and mail presort bureau;

attend trade & industry shows; Disaster Recovery; Business Continuity

Planning; Safety Coordinator; special projects.

Key Achievements:

> Updated individual and team goals used to evaluate year end

performance and annual review compensation for each of five

department sections;

> Overhauled inventory system and warehousing of marketing and

stationary materials used by the production mail group to

optimize space utilization, reduce order frequency and control

costs;

> Plan for acquisition of new, high volume card embossing

equipment and removal of aged machine. Project included space

renovation, reorganization of stock storage within production

area and work flow;

> Advanced to position of co-chair of Auto Club's "Address

Correction Task Force" to monitor and employ all possible tools

to maintain the highest levels of cleanliness of the company's

12 million membership list.

PROJECT MANAGER/ESTIMATOR North American Conveyor Inc., City of Industry

CA

April 2005 to May 2009 Salary: $60,000 per year

Responsibilities: supervise staff of six clerical support staff; respond to

RFPs from the US Postal Service for sorters, conveyors and special orders

ranging in value of $500K to $12 million; prepare detailed estimates and

cost accounting data; direct sub-contractors and project engineers on

project details, revisions and cost analysis; manage planning,

implementation, shipment(s), installation and acceptance testing of

sorters, conveyors and US Postal Service furnished equipment; design USPS

sort plans; moderate pre-installation conference calls involving

mechanical, electrical and training for each assigned project; maintain

project records and provide final "As-Built" drawings to project locations;

analyze project financials and labor costs ensuring project

profitability; maintain project shortage data and correct; coordinate

quarterly comprehensive inventory of stock inventory for fabricated parts

and purchased motors, pulleys and roller parts; issue RMA's; Safety

team; nationwide travel; vendor relations, evaluation and

selection; special projects.

Key Achievements:

> Selected for ISO 9001 Quality Team to evaluate and monitor

internal processes ensuring a Quality output, on-time

performance and cost effective production;

> Completed (14) installation projects with the US Postal Service

during my tenure. All projects completed on-time, under budget

and qualified for Quality Completion bonuses as awarded by the

US Postal Service;

> Assigned control over all inventory operations that included

2,300 items when promoted to Estimator in September 2008 as a

result of success in project management assignments;* Promoted

from Project Manager to Sales Coordinator to Estimator during my

four years of tenure with the company;

MAILROOM SERVICES SUPERVISOR Scripps College, Claremont, CA

October 2004 to April 2005 Salary: $38,000 per year

Responsibilities: receive, sort and distribute incoming US Mail, overnight

courier and parcel service(s) delivery; prepare outbound US Mail, overnight

shipments and parcels; supervise all shipping and receiving for college;

oversee operation of 1,100 mailbox unit campus postal center; receive,

verify, sort and distribute college payroll for bi-weekly and monthly staff

and students on Federal work-study program; vendor negotiations and

contract review; supervise and train (1) general clerk, (1) copy center

key operator and (8) work study students; handle cash transactions &

bookkeeping; prepare weekly and monthly financial reports; database

management.

* Bachelor of Science, Economics - June 1983

Santa Clara University, Santa Clara CA

* US Postal Service Mail Piece Design Professional Certification (MDP)

June 2012

* Mail System Management Association (MSMA) Mail Piece Design Consultant

Certification (MDC) May 2012

MAILING EQUIPMENT, PRINTING & SOFTWARE

Pitney Bowes Flow Master Inserter (6) Station; Gunther Series W Inserter

(8) Station; Bowe Bell + Howell Marathon Inserter (8) Station; Bell +

Howell Criterion Sorter (128 Bin); Bell + Howell Mailstar 500 (6) Station

Swing Arm Inserter; Datacard 9000 & Maxsys Equipment; Pitney Bowes Mailing

Machine DM1000 & DM3000; Pitney Bowes "Total Postal Management" software;

Pitney Bowes SmartMailer 7 Presort Software; Pitney Bowes FinaList Address

Cleansing; NearStar Print Management System; Xerox DocuTech 6135; Xerox

IGen 3, HP Indigo 7600.

TECHNICAL SKILLS

Windows 8; MS Office 2010; MS Project 2010; Lotus Notes; U.S. Postal

Service Regulations and Requirements; AS/400; Oracle FIRM Procurement

Management Software; JIRA Atlassian, AutoCAD 2003; Project Management;

Quality Evaluation & Implementation; Presort Mailing Software; Database &

List Management; Membership Card Embossing Systems; Business Continuity and

Disaster Recovery Planning; Special Projects; First Aid & CPR Certified

(August 2013).

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