Customer Service High School
Resume:
Daniel G. Moff
***** ******** ******, ******, ** 80134
********@*****.***
Demonstrated achiever with exceptional knowledge of Microsoft Operating Systems,
Summary
•
Computer and ATM hardware, troubleshooting and customer service.
1. Strong knowledge of Blackberry, Palm, Android and Apple iPhone/iPad devices.
2. Skilled at learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
3. Solid help desk experience and familiarity.
4. Enthusiastic and hardworking individual looking for an opportunity to grow and
exceed professionally to become an asset to your company.
Associates Degree of Applied Sciences in Computer Network and Technology 2005
Education
ITT Technical Institute, Thornton, CO
2003
High School Diploma
Broward Christian High School, Ft. Lauderdale, FL
Class Salutatorian
Career History & Accomplishments
Second Line Field Technician, Pendum, LLC. 2008 –
Present
1. Troubleshoot ATM computer parts and software. Replace computer
hardware equipment as needed.
2. Install and reimaging of ATM computers using Windows Operating
systems.
5. Installation of new ATMs.
6. Work directly with and provide customer service to banks and ATM
customers.
7. Assist, train, and mentor current and new employees.
8. Provide on site network support of ATMs in tandem with the networking
teams.
9. Work with and assist the help desk in providing assistance to both users
and employees.
10.
First Line Technician, Wincor Nixdorf 2007 2008
1. Performed basic troubleshooting of ATM computer parts and software.
2. Assisted with vendor meets for existing equipment and assist in the
installation of new machines.
11. Performed general and preventative maintenance of machines.
12. Tested and ensured ATM functionality.
13. Assisted Second Line team with workload.
14. Worked directly with clients to provide excellent customer service and
training to represent the company in an appropriate manner.
First Line Technician, Team Lead NCR 2006 2007
1. Trained and mentored all new and existing first line technicians.
2. Maintained scheduling for team making accommodations in accordance
to season, holidays, and personal time requests.
15. Worked directly with management to ensure proper productivity across
First Line team.
16. Completed hardware and software installation of new product alongside
the Second Line team.
17. Perform general and preventative maintenance, as well as,
troubleshooting of ATM hardware and software.
18. Worked directly with client base to provide excellent customer service.
Skills & Attributes
1. Microsoft Windows XP, Vista, 7, & 8
2. Microsoft Office Suite 2003, 2007, 2010
3. Blackberry, Palm, Android, Apple iPhone/iPad
4. Computer hardware installation and troubleshooting
5. Home and office printer troubleshooting, installation and repair
6. Internet Explorer, Firefox, Chrome, Safari
7. Excellent Help Desk and troubleshooting skills
8. Retail Sales and Customer Service experience.
References Available Upon Request
Contact this candidate