Customer Service Engineer

MARCELO G. ABRAMO

**** ** * ** ***. W*** Miami, FL 33126 ? Cellular 305-***-**** ?

**********@*****.***

PROFILE

Engineering professional with nine (9) years combined experience in

business development, sales, design, and quality control. Outstanding

relationship building skills with team members. Excel in busy work

environments; detail oriented. Highly organized individual with superior

customer satisfaction record.

Computer proficiency in MS Word, Excel, Outlook, Visio, SAP, SolidWorks,

AutoCad, Minitab.

PROFESSIONAL EXPERIENCE

1. Fenestration Testing Laboratory, Medley, FL, August 2013 to Present

. Laboratory Technician

. Setup samples for testing.

. Perform test in compliance to county, state, and national

building standards.

. Perform structural load and water testing.

. Assist in performing a drop testing.

. Write detailed description and analysis of the results.

. Investigate root cause when a unit fails.

2. Boston Scientific, Doral, Florida, February 2007 to December 2011

. Quality Engineer 2010-2011

. Experience working with class II and III medical devices

. Experience working with requirements from US and International

regulating agencies including FDA, ISO 9001, ISO 13485, TUV, MDD,

AIMDD, and EN

. Responsible for Scope determination, Investigation, Implementation,

and Verification of Effectiveness for assigned Corrective and

Preventive Actions

. Investigated root cause of failed product & recommended solutions.

. Investigated & solved all complications on the production line.

. .Designed, validated, &implemented new processes on the production

line.

. Created and/or revised production work procedures.

. Evaluated all repairs to production equipment.

. Approved the instruction of all new equipment.

. Packaging Engineer 2007-2010

. Practiced establishing the acceptance criteria and strategy for IQ, OQ

and PQ activities

. Extensive experience in packaging and labeling design and development

projects

. Implemented a new standardized packaging/labeling system with improved

workflow and process controls, eliminating occurrences of

packaging/labeling related field actions

. Complete redesign of all packaging components (labels, pouches,

cartons, DFUs) in order to align with a new company wide master brand

. Performed FAI reviews and approvals of all supplied materials during

rebranding initiative

. Mastered a new global labeling software used for designing and

controlling product labeling

. Project team member responsible for automating a previously manual

labeling process resulting in a 100% reduction in field actions

. Introduction of labeling component verification system

. Established project specifications, review & validation.

. Wrote validation procedures and implemented new labeling software and

related equipment.

. Troubleshoot label printing software for the division.

3. Starbucks Coffee Company, Miami, FL, July 2003 to February 11, 2007

. Shift Supervisor

. Active manager on duty and aided in customer service.

. Managed equipment maintenance and repair.

. Ordered and received supplies.

. Trained new employees and organized team building exercise.

. Tracked daily sales & forecast.

EDUCATION

Florida International University, Miami, Florida

Bachelor of Science in Mechanical Engineering, December 2006

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