Customer Service Sales
Resume:
Susan B. Hartman
Wesley Chapel, Fl 33543
Cell 813-***-****
Objective
Seeking a challenging job with administrative and data entry or shipping/
receiving department.
Qualifications
I have PC skills that include Windows 95 and 98, SAP/LIV, Glink, Viaware,
time administration, Microsoft Outlook, basic word and excel skills.
Education
1976-1979 Brandon Sr. High- Brandon, Fl
Experience
Acosta Sales & Marketing March 2011-June 2013
Claims Coordinator
. Proactive investigation, evaluation, strategy development,
management and resolution of claims.
. Process all trade related customer claims assigned; obtain and
verify complete
supporting documentation and proof of performance, identify and
select appropriate rebate or fund, conduct research and provide
notification and full back up for unauthorized deductions, and
verify collection attempts prior to any write off per department
SOPs and step guides.
. Communicate and work closely with sales and other departments to
resolve all deductions in a timely and accurate fashion.
. Hold periodic calls with sales team that handles assigned
accounts per management determined frequency.
Ensure effectiveness through proper scheduling and management of
call.
. Manage deduction e-mail box ensuring that all backup is attached
to the deduction in SHARP or assigned to appropriate customer
folder if claim cannot be located.
Ensure e-mail box is organized and maintained according to
department procedures.
. Complete breakouts of products on customer claims for clearing
as needed by the internal specialist team.
. Assist in other areas of deductions as assigned.
. Obtain and mails invoice copies for customers, as requested.
Premier Beverage
Sept. 2009- March 2011
Warehouse/Bottle line
. Pack bottles
Bealls Outlet
Nov.2009-Oct. 2012
Customer Service Associate
. Run cash register
. Customer Service
Graybar Electric
2003- Oct. 2008
Batch Administrative Manager
. Heavy phone contact with suppliers
. Verifying invoices with packing list receivers.
. Verify warehouse billings
. cost adjustments
. bill of ladings
. quantity adjustments
. freight costs
. Maintain monthly reports.
Graybar Electric
March 2000- 2003
Shipping/Receiving
. Examine contents and compare with records such as manifests
. invoices
. purchase orders
. verify accuracy of incoming or outgoing material
. UPS, Fed Ex, Worldship, will-call
. Prepare documents such as work orders, bill of ladings, in order
to route material
. Record shipment data such as weight, freight charges, space
availability, damages, product discrepancies, for record keeping
purposes
. Requisition and store materials and supplies to maintain
inventory of stock
Dow Electronics
1998- March 2000
Counter Sales
. Heavy phone contact with customers
. assisted in parts with satellite /television dealers
. Maintained payments of cash, checks, and credit cards
. Balanced cash box daily, verified stock inventory
Dow Electronics
Feb. 1991-1998
Shipping/ Receiving
. Examine contents and compare with records such as manifests
. invoices, purchase orders, to verify accuracy of incoming or
outgoing material
. UPS, Fed Ex, Worldship, will-call
. Prepare documents such as work orders, bill of ladings, in order
to route material
. Record shipment data such as weight, freight charges, space
availability, damages, product discrepancies, for record keeping
purposes
. Requisition and store materials and supplies to maintain
inventory of stock.
References
Available upon request.
Contact this candidate