Customer Service Sales
Resume:
FUNCTIONAL SHADED TECH RESUME (CONDESCEND) TEMPLATE 2
Ossining Ny 10562
Cell 914-***-****
***.******@*****.***
*********@*****.***
Devrin Duvall
PROFILE
TECHNICAL SUMMARY
Operating Systems: Windows 95/98/ME,/2000/XP/Vista/Windows 7 Applications: MS Office Professional 05/07/XP/2003/2007, Adobe
Acrobat/Photoshop/, various anti-virus suites; Ethernet, Connectivity: Routers, switches, hubs, modems; Hardware: CPUs RAM, HDD
configurations that include, EIDE, SATA, and CD-ROM, CD-R, CD-RW, DVD, DVD-ROM, video/audio, NICs, internal and external
modems, scanners, printers, ; Intel, IBM, AMD, Compaq, Dell, Gateway, and HP Hardware Excellent customer service skills. Work well
individually and as a team
RELEVANT EXPERIENCE
TECHNICAL
• Assembled and upgraded Intel and AMD based systems.
• Troubleshoot hardware and software problems.
• Advising customers on computer use and various to use what software application best suited for their needs. Introducing the
different accessories and attachments affiliated with the computer
CUSTOMER SERVICE
• Listen to the customer problem issues and try to assist ass best I can help troubleshoot issues
• Assisted customers with computer knowledge and how the computers work.
• Informed and responded to questions & concerns of customers about there technical problem and product
SHIPPING AND RECEIVING
• Distributed goods through the food & beverage department
• Conducting inventory for all incoming shipments
EDUCATION
Per Scholas Institute for Technology, Bronx, New York CompTIA A+ Certification May 2008 – Aug 08
2004-2008 Gorton high school Yonkers, NY
Westchester Community College White plains,NY Sept 2008-present
Major: Computer Information Systems
Member of the Weight Lifting Team
LICENSES/CERTIFICATIONS
CompTIA A+ Certified Technician with training and experience in computer installation and repair. Areas of expertise are
troubleshooting hardware and software problems, system upgrades, system configurations and technical support. Worked with several
Operating Systems, including; Windows 95, 98, 2000, XP, windows vista, windows 7,Mac OS X Lion. Mac OS X 10.6 Snow Leopard.
Skilled in networking, . Trained in network installation and possess strong customer service skills.
AFFILIATIONS/COMMUNITY SERVICE
• Volunteer IT Technician/Trainer for the Comp2Kids Program
• Helping out underprivileged kids
EMPLOYMENT HISTORY
Best buy, Yonkers, NY Computer sales associate Mar. 2008-Present
MicroCenter,Yonkers NY Knowledge advisor jan 2010-2013
Google Specialist Google Specialist Oct 203-Present
FUNCTIONAL SHADED TECH RESUME (CONDESCEND) TEMPLATE 2
Work Experience
• Best Buy, March 2008-present
Computer Sales Associate,
Find the right computer to suite the customers lifestyle or needs
Capable of answering a consumer’s questions and demonstrating products
Build trust, value customers communicate effectively
Ensure that each customer receives an outstanding service by providing a friendly environment; also maintain solid product
knowledge or all products and other aspects of customer service
Guild the customer to the right product he/she may need for her life and to benefit there life style
To sell consultatively and make recommendations to prospects and customers to give them various solutions for their needs
• Microcenter, jan, 2010-2013
Knowledge Advisor, description, responsibilities
• Greet customers and present reasonable product solutions based on customers’ needs.
• Perform merchandising and departmental tasks including markdowns, price changes and cycle counts; create and maintain
signage and product displays. Maintain product knowledge and participate in continued sales, vendor and product training
Create of customer for life, Perform other duties and tasks as may be assigned
• Give them the knowledge and product they need to best suite there life and needs
• Advise the customer and demonstrate how a products works
• Give the customer a great Customer experience they have never received before
Google, Oct, 2013- Present
Google Specialist Responsibilities:
• Know Google products; understand other companies’ mobile, computing and web products
• Spread your love for Google and its products by explaining and demonstrating features and benefits to prospective customers
• Build strong relationships with guests, and where applicable; management, retail sales associates and support representatives
• Train retail staff on Google products and services (where applicable)
• Lead merchandising for Google products in store, maintain visual standards of Google presence before, during and after work
days
• Help Google understand the retail environment through daily reporting, participation in Google communities and interaction with
Googlers
• Knowledgeable about popular web browsers (e.g. Chrome, Firefox, Internet Explorer), social media sites (e.g. Google+,
Facebook, Twitter) and web apps (e.g. Gmail, Google Docs, Hangouts, Casting)
Identify specific learning points to deliver with RSAs. Seize on teachable moments and deliver clear instruction on products, how
to use them and how best to sell them. Help the RSAs to be successful
Responsible for complying with Standard Operating Procedures, as aligned with brand approach. Delivers work through
processes in consistent and professional manner
Delivers professional demonstrations of products. Engages the audience and delivers key messages. Adapts presentations to
meet time and audience requirement
FUNCTIONAL SHADED TECH RESUME (CONDESCEND) TEMPLATE 2
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