Customer Service Medical

Curtis Spencer

Discharge Coordinator/Customer Service Representative/Telecommute

Las Vegas, NV 89122

******@*******.*** - 702-***-****

WORK EXPERIENCE

Discharge Coordinator/Customer Service Representative/Telecommute

United Healthcare/Sierra Health - Las Vegas, NV - April 2007 to November 2013

Duties: Input referrals, prior auths, schedule appointments,

floater, retrieve pertinent information for case managers and doctors as well as planning for the patient care

plan and follow up. Process

orders, filing, medical records, print films, burn cd's, insurance

verification, prior auths, collect co pays, collections, auditing and answer multi-lines.

Medical Office Tech/Medical Asst/Biller

Forte Family Practice - Las Vegas, NV - November 2005 to December 2006

Duties: Process orders, filing, medical records, insurance

verification, prior authorizations, billing, collections, Process

claims in a timely fashion, appeal denials, diagnosis coding,

account receivables, payment posting, burn cd's, print images also

assist doctors, nurses, techs and patients with medical procedures and answered multi-lines.

Radiology Clerk

Sunrise Hospital - Las Vegas, NV - June 2003 to November 2005

Duties: Process orders, retrieve x-rays for doctors as well as patients, inside courier, insurance verification,

assist doctors,

nurses, techs and patients with medical procedures and answered

multi-lines.

EDUCATION

Informatics

National University - Henderson, NV

2009 to Present

Mass Communication

Faulkner State College - Mobile, AL

1998 to 1999

Business Administration/Communication

S.D. Bishop State College - Mobile, AL

1996 to 1997

Leflore High School - Mobile, AL

1991 to 1995

SKILLS

Medical Coding Certification, Billing Tech

ADDITIONAL INFORMATION

A dynamic high-profile professional experienced in office

administration, customer service, medical terminology/billing and data

analysis. I have computer expertise with multiple programs and hospital EMR's.

Developed communication and people skills with diverse cultures.

Strengths include leadership skills, problem resolution,

excellent written and oral communication, and strong organizational

skills. With effective demonstration of these skills along with many

exemplary characteristics attributes such as a synergetic attitude,

desire to succeed and highly dependable and flexible. My profile will

be an asset to your organization as a whole.

Contact this candidate