Sales Customer Service
Resume:
AYOUB HADINE
CALGARY ALBERTA
CANADA
************@*******.***
*****.******@*****.***
CLUSTER E- DISTRIBUTION EXECUTIVE
OBJECTIVE
• To obtain a professional experience and an advanced position by joining a promising international organizations that would develop and enhance my qualifications and to reach the highest goals achievable within that field
WORK EXPERIENCE
Oct 2013 Working with ECONOLODGE INN & SUITES DRUMHELLER CANADA
Dec 2013 Marketing Associate & Guest Service Agent
- Register Arriving guests and assign rooms & Process guests departures
- Take, cancel and change Room Reservations & Handle cash payment
- Manage the property & Doing Marketing for the hotel to Maximize the revenue
- E- Commerce ( Develop the hotel website, upload pictures online Booking.com & Expedia,
Revise hotel description…)
- Perform housekeeping & Supervise housekeeping staff
Reason of leaving it was temporary part time job as the hotel was not busy & and the hotel is sold
15/10/2013 Volunteer 1 Day with TNI Divine Marketing in CALGARY CANADA
collect aids to sponsorship kids in poor countries
Feb 2013 Promoted to Cluster E-Distribution Executive
Sep 2013 E- Commerce EMAAR HOSPITALITY GROUP DUBAI UAE
- Morning report for Pick up for All Emaar Hospitality Group 11 Hotels
- Doing alignment on a daily basis for All Hotels
- Run the rate and availability parity report on a daily basis as set out
in the E-Distribution and Revenue Management Standards
- Assist in setting up new hotel data including adding properties to OTA’s, descriptions, images,
and availability across all approved channels as applicable
- Handling Cancellation report on a weekly basis
Aug 2010 Working with EMAAR HOSPITALITY GROUP DUBAI UAE
Feb 2013 THE ADDRESS HOTELS & RESORTS Sales & Marketing
Senior Cluster Reservation Advisor
-Making Hotel rooms & apartment reservations for 8 Hotels by Phone Email Fax GDS Internet and Extranet
Booking.com/Expedia/Emirates Holidays/GTA/Agoda
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Create and send proforma invoice to Business clients
- Arrange airport transfer and assist with visa application forms
- General customer services by email & phone
- Check traces
Oct 2009 Working in ROYAL MANSOUR CASABLANCA LE MERIDIEN STARWOOD 5* LUXE
Apr 2010 Guest Service Agent
- Making Hotel Rooms Reservations by Phone Email and Internet
- Update reservations ensuring a flawless check in and check out process
- Assist Guests regarding hotel facilities in an informative and helpful way
- Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is
maintained
Training for Room Service
Le Meridien Training Orientation
Dec 2008 Working in GRAND HYATT DOHA HOTEL 5* LUXE QATAR
May 2009 Front Office Business Centre Agent
Hyatt Training Orientation Pre Opening
- Follow daily check list and reports according to the business demands
- Ensure that all guest problems are resolved
- Provides administrative support to guests
Jun 2007 Training in DIWAN CASABLANCA HOTEL 4*- Casablanca (5 months)
Nov 2007 Front Desk & Reservation
- Register arriving guests and assign rooms Check in Check out
- Take cancel and change room Reservations
- Process telephone calls
- Provide information on hotel facilities and general information about the city
- Handle cash payment
May 2007 Training course in Hotel CLUB VAL D’ANFA 4*- Casablanca
Jun 2007 Front Desk & Reservation
- Register arriving guests and assign rooms Check in Check out
- Take cancel and change room Reservations
- Process telephone calls
- Provide information on hotel facilities and general information about the city
- Handle cash payment
Apr 2007 Training course in Hotel AZUR 4*- Casablanca
May 2007 Front Desk
- Register arriving guests and assign rooms Check in Check out
- Take cancel and change room Reservations
- Process telephone calls
- Provide information on hotel facilities and general information about the city
- Handle cash payment
Mar 2006 Training course in Hotel LE LITTORAL 4*- Casablanca
Apr 2006 Front Desk & Reservation
- Register arriving guests and assign rooms Check in Check out
- Take cancel and change room Reservations
- Process telephone calls
- Provide information on hotel facilities and general information about the city
- Handle cash payment
ACHIEVEMENTS & RECOGNITION
Aug 2010 13 Certificates from Emaar Hospitality Group for achieving high Score in Calls Quality
Sep 2013 & Customer Service IFH Mystery Shopper call Dubai UAE
Aug 2010 3 Certificates Of Appreciation of BEST TOP BAR SELLER
Sep 2013 For All Emaar Hospitality Group Hotels in Dubai UAE
Sep 2012 Certificate in Recognition Quality of Services High performance and Standards
From The Address Dubai Marina
April 2012 Certificate in Recognition Quality of Services High performance and Standards
From The Address Dubai Marina
Jul 2012 Certificate for Training in E Commerce and Distribution Operations Summer Classes
Emaar Hospitality Group
GDS & CRS Systems
E Distibution Operations
E Marketing
Extranet Reservations
EDUCATION
Aug 2013 GDS Training Courses
-Overview about Amadeus/Sabre/Galelio and Worldspan
-Handling Bookings on GDS
-BAR program
-GDS Marketing Banner
Aug 2012 Certificate TSA Training Services Quality in Professional Reservation Sales & Up Selling in
Reservation
Jun 2011 Certificate of IFH Training Quality in Professional Reservation Sales & Up Selling in
Reservations
IFH Institute For Hospitality Management Dubai UAE
Jun2009 SPANISH INSTITUTE CERVANTES CONSULATE OF SPAIN CASABLANCA
Certificate success accelerated courses
2005-2007 ISMT Higher Institute of the trades of Tourism – Casablanca
Holder diploma technician of Tourism
Techniques of lodging: reception customers
Reservation & Sales
Techniques of sales
Marketing
Techniques of communication
Techniques of restauration Knowledge
Tourist animation
Languages French/ English/ Spanish
2004-2005 ENGLISH INSTITUTE – Casablanca
2004- 2005 High school Moulay Ismail – Casablanca
BACCALAUREAT languages
ACQUIRED COMPETENCES
Knowledge data processing: Word, Access, Excel, Power Point, Outlook, Internet, Opera, Triton, Fidelio, Starguest, Micros, EZyield, iHotelier (CRS)
Languages: English/ French/ Arabic Fluent
Spanish/ Dutch Basic
Hobbies : Traveling, studying the languages, Internet
Contact this candidate