Customer Service Sales

RAFAEL MACIAS

*** *** ***** #*** ***** Stream, IL 601188

Phone: 630-***-**** email: ****************@*******.***

EXPERIENCE:

La Salle Network, Arlington Heights, Illinois 06/2013 to Present

Enrollment Advisory for CTU

• Calling students who are looking for further education.

Gensource, Elgin, Illinois 05/2012 to 01/2013

Account Manager

• Active calling of existing accounts to expand generic medication purchases

• Placed sales calls to pharmacies in assigned areas to expand company sales

• Used knowledge of pending generic items, increase calling to promote sales of these new items

TCF Bank, River Forest, Illinois 04/2011 to12/2011

Assistant Manager

• Help customers with their mortgage needs.

• Outbound calling; and other numerous Customer Service activities.

Chase, Downers Grove, Illinois 11/2009 to 04/2011

Mortgage Consultant

• Help Personal Bankers (PB) with their referrals (customers) with their mortgage needs.

• Report in a weekly pipeline to PB and Branch Managers (BM) including Sales Supervisor.

• Outbound calling and other numerous Customer Service activities.

First Cosmopolitan Mortgage, Elgin, Illinois 05/2002 to 05/2009

Loan Officer

• Fully licensed since 2003

• Understand conventional, FHA and Jumbo Loan.

• Complete continues education

• Helping people to refinance and buy residential property.

• Have been accredited with millions of dollars for Home Loans.

American Thieme Corporation, St. Charles, Illinois 02/2003 to 05/2004

Production Supervisor

• Supervise workers and machine operating to fabricate polyurethane products.

• Maintains a safe and clean work environment.

• Examined items produced to determine if those meet the quality specifications.

• Interpreted company policies to workers and enforce safety regulations.

• Interpreted specifications, blue prints and job orders to workers and assigns duties.

• Maintain time and productions records by a shift report with production quotas.

• Analyze and resolve work problems or assist workers in solving work issues.

Sears, St. Charles, Illinois 02/2001 to 04/2003

Commission Sales

• Started as a part time; then went to full time on November 2001.

• Job duties included point of purchase ordering all the way thru getting delivery and set-up.

• Used Sears Seven step sales system; worked on new sales displayers and lead the store in sales on 2002.

• Attains personal sales goal thru adherence of customer enthusiasm selling process.

• Maximized selling potential on every transaction (add-on sales, accessories, warranties, installation, etc.).

Leggett & Platt, West Chicago, Illinois 08/1999 to 11/2001

Production Supervisor

• Hired as production scheduler, promoted to production supervisor.

• Supervise, train, and assist 30 union shop employees,

• Determine daily staff levels for the whole company; work closely with scheduling, shipping and personal

departments.

• Trained and certified all forklift drivers.

Production Packaging, St. Charles, Illinois 04/1998 to 08/1999

Production Control Specialist

• Hired as a second shift supervisor to supervise all second shift production.

• Trained and supervise teams of 8 line leaders and a temp staff that varied from 10 to 150. Customers that

Includes Mattel and Keebler.

• Additionally supervise all second shift Q.C. Inspectors.

• Promoted to Production Control Specialist in 1999.

• In charge of: Production Planning, Materials Planning, Production Staffing levels.

• Restructure staffing agency vendor pool to eliminate poorly performing or costly suppliers.

• Order Production materials to supply projects that range from 1000 to 500,000 pieces.

• Determine labor required for each job and convey production quotas to supervisors.

• Produce daily production reports and distribute to management team and department heads.

System Sensor, St Charles, Illinois 11/1993 to 02/1998

Assistant Supervisor

• Hired as assembler, soldered, troubleshot and inspected smoke detectors.

• Chosen to pilot new products in order to set general production parameters for it.

• Member awareness committee. Made recommendations on safety and quality issues.

• Motivate others employees to be aware of both safety and quality control.

• Trained, assigned, scheduled, and supervised surface mount assembly line workers.

• Provide on-going technical support for assemblers.

• Worked with Quality Control to solve problems, identifying machine operator design errors.

• Coordinate with engineering and management on such issues as board design to problems with programs or

processes.

EDUCATION:

• Elgin Community College; Elgin Illinois. .

• 2 Years Coursework, Liberal Arts and Management.

• Graduate Midway Material Handling Train the Trainer program.

SKILLS:

• Fluent in Spanish

• Computer skills include PCs and word processing software

• Fifteen years customer service experience and seven plus years supervisor experience; which include training and

staff development.

• Strong troubleshooting skills with ability to prevent as well as solve problems.

OBJECTIVE:

• To work for a company where I can apply my talents and experiences while gaining new responsibilities.

REFERENCES: Available upon request

Contact this candidate