Manager Customer Service

**** ***** **** ****

Atlanta GA ***** 678-***-**** acb5f5@r.postjobfree.com

Rodney Redding

Objective Seeking a position, which will utilize my professional and organizational skills, as well as my strengths and abilities, in an environment that provides the opportunity for challenges and growth?

Experience 2011–2013 Birchwood Foods Norcross GA

Shipping & Receiving Manager

• Develop and oversee implementation of warehouse safety procedures and ensure facility security.

• Receive combo of raw material ensure that they are enter into the system correctly according to GMP and address sanitation. .

• Ensure all inventory of raw material and finish goods are received and stored within OSHA, USDA, FDA, HACCP all government regulations and company policy and procedures.

• Created inventory forecasts, predicted storage needs, and reduced backorders by 13 percent.

• Cycle counts, inventory accuracy in a fast pace pick & pack warehouse.

• Reduced and controlled overtime expenses by 11% by cutting overtime and getting personnel of the clock in a timely manner.

2010–2011 Performance Food Service Miami FL

Warehouse Manager

Strong working knowledge of DOT and NAFTA, HACCP regulations.

Strong analytical, trouble shooting, and problem solving skills required, preparing, maintaining, and communicating all operational GMP, SOPs.

Assign, monitor and review the workflow and tasks of distribution department performed by operation during a work shift according to established procedures.

Contributed to reaching daily goals by expediting the reviewing process with a 99% accuracy rate.

Increased profits by developing, initiating, and managing a recycling program.

Proficient in Microsoft, office working knowledge of warehouse management system (WMS).

Planned and participated in weekly meeting for warehouse staff of over 35 employees.

2004–2010 Martin Brower/McDonald Corporation Atlanta GA Atlanta GA

Warehouse Manager

Responsible for compliance and knowledge with OSHA, USDA, FDA, HACCP, regulations. Maintain facility in a safe manner in accordance with company and governmental standards.

Assist with scheduling and coordination of 25-50 employees, responsible for both dry and refrigerated warehouse, ability to train and motivate others.

Performed performance evaluation, training, hiring, and firing also track performance and assist in inventory control as needed.

Initiated a training program that standardized, increased production by 95%-99%.

2000-2004 Behr Corporation McDonough GA

Make & Ship Supervisor

• Manage and monitor make and ship tasks work quality accuracy and adherence to departmental standards, DOT practices and OSHA, standard operating procedures and working with computer system SAP along with time keeping.

• Interview, train, coordinate, direct, lead, review and counsel regarding the work of Distribution Center of 30-40 employees.

• Built a training programs model for new employees. (Train the trainer) concepts.

• Analyzed transportation cost and identified the most effective delivery method by 17 percent.

• Aided in developing a new software application SAP (go live) utilizing programming skills.

• Provided quality customer service by responding to customer needs, also the offsite distribution center’s needs.

• Chaired safety committee of 6-10 members by guiding them on safety policies and procedures programs in the warehouse.

1979-1999 United States Military Various Locations

Logistics NCO

• Trained 50-60 soldiers by teaching them necessary daily training produces to provide an enjoyable military experience.

• Organized and facilitated monthly conferences for 60-70 soldiers that encouraged an appreciation for diversity.

• Develop leadership skills in self, organizational, and interpersonal setting through experiential learning under the guidance of a NCO leadership course.

• Trained soldiers by teaching them team building, safety organization with effectively communication method by leadership coaching.

• Took proactive role in individual soldier and team development and accepts high level of responsibility personal professional development and succession planning.

• Provided strong leadership, organization skills to 50-60 soldiers and the ability to multi-task as a drill sergeant.

Education 1996-2000 Monroe College New Rochelle NY

B.A. Logistics Management

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