Manager Information Technology

Anthony F. M. Pearson

**** *. ****** ****** ***. A ● Milwaukee, WI 53210 ● 414-***-**** ● ********@*****.***

STRATEGIC INFORMATION TECHNOLOGY BUSINESS PROFESSIONAL

A knowledgeable professional with several years of business/information technology related experience; desiring to

providing solutions to stakeholders within the function of a System/Network/Business Analyst role by performing the

following; requirements gathering, project management, resource management and serving as liaison between business

and technical personnel.

SUMMARY OF INFORMATION TECHNOLOGY SKILLS

Microsoft Technologies Basic understanding of Cisco products and

Microsoft Suite (Excel, Access, Word, IOS command configuration

PowerPoint, Project and Visio Able to perform level troubleshooting in

Familiar with Microsoft Active Directory 2008 network, desktop and application

and Group Policy Management environment

Understanding and Installation of MS Server Understanding of IP Addressing, Subnet

2003/2008 Mask, Subnetting and VLAN methodologies

MS Windows 7 Installation, Configuration and

Maintenance SAP Technologies

Managed disaster recovery Backups (HP Data Installed and built Virtual Machines-VMWare

ESXi 5.1 and Virtual Box

Protector, Symantec Backup Exec

Maintain, monitoring and optimizing the

Oracle Technologies performance of SAP ECC 6.0 and other

databases.

Oracle 11g Installation for SAP ECC 6.0

System environment Applied SAP database patches and SAP

Basic UNIX commands NOTES to systems

Able to perform kernel upgrades Familiar with SAP FI/CO administration and

system maintenance

Oracle 10g SQL Plus coding/stored procedures

(BR Tools)

Hardware Technologies

Intermediate PL/SQL development

Familiar with Juniper EX4550 32-Port

Converged Switches

Networking Technologies

HP MSA 2040 SAN Storage

Network Technologies Knowledgeable of

TCP/OSI hierarchy Barracuda Firewalls

Understanding of RIPv2, IGRP, EIGRP, and Dell TL 2000 Tape Libraries

OSPF protocols HP StorageWorks MSL4048 Ultrium

3000

CERTIFICATIONS

Microsoft Certified Expert (MSCE) Currently Pending

Cisco Certified Network Associate (CCNA) Currently Pending

First Aid/CPR/AED Instructor September 2011

Managing Aggressive Behavior Trainer July 2011

Kaiser Internal Certifications November 2009

NAWP Certification February 2009

CPI Nonviolent Crisis Prevention Intervention Instructor March 2008

EDUCATION

2001 University of Wisconsin- Milwaukee Bachelors of Science- Sociology, 12/18/2001

2010 Cardinal Stritch University MBA, Masters’- Business Administration 8/20/2010

2011 Keller Graduate School Project Management Graduate Certificate 8/24/2011

2012 Keller Graduate School Information Technology Graduate Certificate 9/02/2012

BUSINESS RELATED EXPERIENCE

Database/ERP/ and Information Technology Support

Symmetry Corporation

Successfully configured SAP ECC 6.0 and SCM systems.

Evaluate, plan, install and upgrade database management systems and related software to meet existing

customer requirements.

Managed tape rotations to ensure that backups were completed and located at a secure site

Proposed and led several projects from origination to completion with clearly defined project deliverables

Provided various Help/Support Desk support in Microsoft and SAP environments

Mined information from web-database system to generate reports for managers of business units

Closed 99% of service tickets within proposed deadlines

Respond to 100% service tickets within designated policy deadlines

Organizational/Staff Development and Training Management

St. Charles Youth and Family Services, Kaiser Group

Generated and controlled Performance and Quality Improvement and Staff Development data and reports.

Led Performance and Quality Improvement committees (paradigm, database upgrade, etc.).

Designed and augmented training workshops within compliance of accreditation standards.

Monitored and evaluated the training programs, risk management, and change management

Mitigated agency risks and liabilities.

Conduct program evaluations and collaborated with managers, senior management and staff to create

improvement plans. Created career development training and program curricula to ensure that the customer

objectives were delineated and accentuated.

Leadership and Management

St. Charles Youth and Family Services, Volunteers of America

Successfully directed 10 staff in delivering case management services.

Cultivated and implemented improvement plans to manage workflows and schedules.

Evaluated staff performance and provided supervision on challenging circumstances.

Controlled monthly budget to ensure program was fiscally viable.

Monitored contractual benchmarks to ensure quality service to internal and external customers.

Managed a five Program Managers with 60 to 70 employees in a direct care service setting.

Demonstrate Proficient understanding of consumers’ needs and customized service plans

Managed organizational resources both human and fiscal to experience cost savings in various situations

EMPLOYMENT HISTORY

Regional Manager Volunteers of America 10/13-Present

SAP Basis Consultant/Intel Administrator Symmetry Corporation 11/12-8/13

Performance and Quality Improvement Manager St Charles Youth and Family Services 7/11-5/12

Program Manager St. Charles Youth and Family Services 9/10- 6/11

Lead Career Coach Kaiser Group, Inc. 7/08- 9/10

References available

Contact this candidate