Manager Customer Service

Reginald D. Powell

**** ***** **** ** *** **** ~ Kennesaw, GA 30144

Home: 770-***-**** Cell: 404-***-****

*********@*****.***

OBJECTIVE: To be able to enhance and utilize the skills, knowledge and

experience I have obtained in the areas of office

administration and management; which includes personnel,

fleet and facilities management, while broadening my career

with a more challenging position.

SUMMARY: Professional with expertise in managing office or facility

personnel and administering automotive fleet management,

with the ability to lead and develop staff to improve

performance and achieve professional goals.

EDUCATION: Alabama State University, Montgomery, AL

Associate of Science: Business Administration

EXPERIENCE:

July 2011 - current Corporate Services Management America, Tucker,

Georgia

Site Manager at Volkswagen of America/Atlanta Airport

. To coordinate and oversee the safe, secure and

environmentally-sound operations of the facility

making sure the building and/or property is properly

cleaned and sanitized.

. Manages personnel including hiring, terminations,

performance management, goal setting, compensating,

training and development in accordance with Human

Resources policies, practices and procedures.

. Plans, develops, implements and administers

organization policies and goals at the facility

. Create personnel schedules and assign job duties

. Conform with and abide by all regulations, policies,

work procedures, and instructions

. Conform with all safety rules and use all appropriate

safety equipment

. Regularly communicates with management to report

operational status of facility

Mar. 2008 - Mar. 2011 Hyundai Motor Manufacturing Alabama, Montgomery,

Alabama

Vehicle Services Specialist/Fleet Manager ~ General Affairs

Department

. Develop, administer and maintain all

management/spousal lease vehicles, company fleet

(pool car) programs, training vehicles and team

member ride and drive programs

. Maintain records and verification of insurance for

all vehicles

. Remit payment for annual vehicle tags and

registration

. Investigate, analyze and research fleet accidents

. Presentation of departmental programs or services

procedures, policies and guidelines and to

effectively communicate to team members, management

and company vendors

Nov. 2006 - Mar. 2008 Enterprise Rent-A-Car, Montgomery, Alabama

Assistant Manager

. Meet sales goals and market services to various

industries while assisting increase business and income.

. Effectively present information and situation to groups,

customers, clients and other employees.

. Conduct marketing calls and office visits to corporate

accounts, vendors and other public

. Implement strategic thinking to handle and solve

problems in professional manner

. Consistently make contact with service vendors; body

shops, car dealers, insurance agents/adjusters, road

side assistance, bank personnel and various other

vendors

2001 - 2001 Advanced Foot Care, Montgomery, AL

Office Coordinator ~ Medical Records

. Prepare reports, calendars, and planners

. Handle accounts payable and receivable

. Answer multiple phone lines while answering inquiries

. Provide excellent customer service

1998 - 2000 Affiliated Computer Systems (ACS), Montgomery, AL

Sr. Data Management Specialists ~ Secret Security Clearance

. Analyze legal documents ensuring accuracy of symbols, codes

and charge numbers

. Download legal text data from various websites, scanned and

indexed job placement forms

. Archive critical data files using media such as tapes,

cartridges and floppy diskettes, electronic mail and hard

copies

. Scan various types of documentation for presentation

SKILLS: SAP, MS Excel, MS Office, MS DOS, SPSSX, Power Point, CMS Web

Ordering, Effectively Communicate, Detailed Planning and

Organization, Prioritize Work Flow

ASSOCIATIONS: ASU Music Scholarship

Kappa Kappa Psi ~ member National Honorary Band Fraternity

Kappa Alpha Psi Fraternity Inc.

Alabama State University Marching Band (1995 - 1996)

REFERENCES: Professional and personal references available upon

request.

Contact this candidate