Customer Service Management

Christina D. Harris

**** ******* **. ( Houston, TX 77083 ( ( 832-***-**** ( (

*********.********@*****.***

Corporate Health/Wellness - Healthcare Administration

Versatile and results-oriented professional with excellent qualifications

to support a variety of health promotion activities, healthcare and

hospital administration tasks, and customer and patient assistance. Skilled

at performing effectively independently and collaboratively as part of a

team in demanding environments to complete projects and responsibilities

while adhering to quality work standards. Use strong interpersonal and

communication skills to build rapport and productive working relationships

with co-workers, customers, and all levels of management.

Summary of Qualifications:

> Enthusiastic and well-organized Health Promotion Specialist with a solid

background in data entry, schedule management, and event planning.

Knowledge of health education, customer service, and conflict-resolution.

> Hard-working healthcare professional with outstanding telephone,

scheduling, and meticulous documentation skills. Adept at meeting

deadlines coupled with a high level of multicultural awareness and

adaptability.

Areas of Strength

( Administrative/Office Functions ( Corporate Health and Wellness

( Handle Confidential Information

( Patient/Medical/Health Records ( Highly Dependable/Accountable (

In-Person/Phone Communication

( Value-Added Customer Service ( Medical/Healthcare Terminology (

Scheduling / Registering Patients

( Professional/Pleasant Demeanor ( CPR/AED Health Certifications (

Records Management/Data Input

Professional Experience

Receptionist / Secretary to Genetic Counselor (Internship), Teratogen,

Denton, TX Mar 2013 - Aug 2013

Direct responsibility for utilizing excellent organization and

communication skills to provide Genetic Counseling services to patients.

Accountable for researching teratogens via provided texts and databases

such as Reprotox, Teris, and Hale as well as researching newly identified

diagnoses and medical procedures to expand knowledge.

. Performed additional tasks including answering the switchboard,

conducting research as requested, scheduling office appointments,

registering patients, and accurately completing documentation and system

entry.

. Demonstrated excellent organizational, time management, and multi-tasking

skills with ability to prioritize tasks while utilizing strong

interpersonal skills to work effectively with co-workers, patients, and

management.

. Performed all tasks and responsibilities with minimal supervision or

direction, handled sensitive/confidential information with discretion, and

provided additional assistance to both staff and management as needed.

Office / Patient Support, Cook Children's Pediatrics, Denton, TX

Jan 2010 - May 2011

Held fully accountable for using a high degree of initiative and problem

solving and critical thinking skills while providing office assistance and

patient support. Performed chart abstractions and clerical tasks and used

excellent interpersonal and communication skills to interact with parents

and to work effectively with children of all ages.

. Maintained professional and courteous communications, demeanor, and

interactions with all individuals as well as accepted new assignments and

responsibilities with a positive, cooperative, and team-oriented attitude.

. Assisted patients in a friendly, positive, and cheerful manner, responded

promptly to various requests, resolved any issues/problems in a timely

manner, and ensured attentive and helpful customer service at all times.

. Displayed exceptional capacity to meet deadlines, build rapport with

individuals at all levels and backgrounds, and to support administrative

goals by facilitating an environment that achieved/exceeded expectations.

Education

Bachelor of Science in Health Promotion, The University of North Texas,

Denton, TX (2013)

. Minor: Strategic Communications / Awards: Recipient of the Emerald Eagle

Scholarship

Computer: Microsoft Office, Healthcare Systems/Databases, Database

Management, PCs/Windows, Research

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