Customer Service Manager

J AMES O. NYAOSI

Tel: 832-***-****

Address: ***** ******** *****. #***, *******, TEXAS 77079,

E MA I L: v ********@*****.***

PROFESSIONAL & ACADE M I C BACKGROUN D

The Chartered Institute of Bankers Diploma, London Associate Degree 3year

1987

(U.K) s

Certified Public Accountants Part 1 (CPA 1); 2year

1983

s

East African Advanced Certificate of Education Advanced High 2year

1977

( E.A.A.C.E) School Diploma s

East African Certificate of Education (E.A.C.E), High School 4year

1975

D iploma s

OBJECT I VE

Seeking employment opportunities that is commensurate with my qualifications

and experience

S TRENGT H

Abili ty to work comfortably as a team player to provide quality service.

Abili ty to multi task assignments with professionalism and integrity.

Flexible, organized and can work well extended hours to meet deadlines.

SK I L LS SU M MARY AND ATTR IB U TES

Good customer care service

Proficiency in Microsoft Excel, Microsoft word and Microsoft Power Point

Good accounting knowledge

Good knowledge on data analysis

Motivated self starter and can work with minimum supervision

Ability to adapt quickly to changing priorities

1

Good communication skills

SU M MARY OF WORK I NG EXPER I E NCE

Areas worked

Commercial Banking industry – Various Managerial Positions 20

years

Hotel and Catering industry – Training College as Administrator 3

years

Super Market – retail chain supplies – Unit Manager 5

years

Savings and Credit Co-operative Union – Finance Manager 2

years

WORK AND EXPER I ENCE

1. The Co-operative Bank of Kenya ltd

a) Position B ranch M anager

D uties and Responsibilities

Staffing and Management

Credit management

Office Administration

F inancial Management

b) Position Account Relationship Manager

2

c) Providing personalised Customer Service to Customers

Marketing t he Bank's range of products/Services

Maintaining a Data and Analysi s on bank customer and products

Capacity building to enhance good and quality customer business

management

c) Position College Administrator - Staff T raining

College

Procurement and settlement of hospitality (food and other) supplies for

t he college

Supervising the food and beverage function – Ki tchen and serving

In charge of housekeeping for guests and students/trainees

Ensuring good customer service and care

L iaising with other department to ensure proper functioning of the

college

2 Nakumat Supermarket Kenya ltd

Position Unit Manager

Duties and Responsibilities

a) Stores Management

Procurement and payment

Stock taking and Stores records

Collection and analysis of data

b) Staff administration

Staff placement and scheduling

Staff t raining, development and welfare

Staff performance appraisal/evaluation

c) Cash management

3

Cash reconciliation and records

Cash budgets and banking

4

Contact this candidate