Customer Service Assistant
Resume:
Sheryl Gegetskas**** Rainbow Rd.* Windsor, Ct.* **095* 860-***-****
***************@***.***
Professional Summary
• Office assistant who continually maintains a positive attitude while interacting
with demanding clients
• Highly organized and detail oriented office assistant with more than 20 years
experience supplying thorough, organized administrative support
• Office assistant who goes above and beyond basic administrative tasks and takes
on multiple projects at once
• Excellent work ethic
• Dependable and punctual
• Accounts payable/receivable clerk committed to accurate payment tracking
• Organized independent worker with strong time management skills
• Flexible individual who excels in a fast-paced environment
• Office assistant with excellent communication skills and very personable
• Very customer oriented
Skills
Professional phone etiquette
Excellent communication skills
Customer service oriented
Flexible
Accurate
Works well under pressure
Pleasant demeanor
Appointment setting
Ethical Approach
Attention to detail
Invoice processing
Data entry
Reconciling statements
Travel arrangements
Process expense reports
Filing
Upkeep of spreadsheets
Expense report check processing
*Work History*
AFT-American Federation of Teachers
Northeast Regional Office
433 S.Main St. Suite 322
West Hartford, Ct
7/1/13-Present
Administrative Assistant
Processing all expense reports received on a daily basis
Track all received expense reports per weeks received
Answer phones
Data entry
Filing
Process expense checks
Track vacation and sick time
Travel arrangements
Spreadsheet work
Pitney Bowes Management Services
25 International Dr.
Windsor, Ct.
4/2009 - 1/2013
Office Assistant
Order and distribute office supplies while adhering to a fixed office budget
Managed office supplies, vendors and organization upkeep
Reconciled discrepancies between accounts
Entered invoices each day to in house software
Followed company policy and procedure for approval to order supplies and maintenance
Submitted vendor invoices for payment
Scheduled maintenance for equipment in the building
Filing, faxing, answer phones, data entry, and update supply list in computer inventory
program
Set up new vendors
Compared all vendors’ prices to make sure we were getting best price and service
available to us
Quality Control Assistant
Processing and checking all outgoing mail that had been printed and inserted in our
building to make sure it met all customer standards and USPS regulations
Make sure all inserts were correct per customer standards
Make sure all outgoing mail was processed in a timely manner and was sent out by
deadline
Special Handling Unit
Processed products per customer strict guidelines
Assure that the customer’s product would be processed within the timeframe expected
per time sensitive material
Performed what was called payroll. This consisted of reconciling all the payroll checks
that we were responsible for sending out. There could be 1700 checks to 6000 or more at
any given time. Each check was accounted for and put in a mailing bag to its own
location. This had to be balanced at end of talk to make sure we had all checks accounted
for.
Bobby G’s Old Fashioned Service
61 South Main St.
Windsor Locks, Ct.
6/1994 – Present
Office Assistant
Answered phones
Scheduled appointments
Data entry
Accounts payable
Accounts receivable
Filing, Faxing
Reconciled records for all accounts
Reconciled gasoline records per State of Ct. guidelines to assure no leakage in gas tanks
Customer service
St. Paul Insurance
Whitney Ave.
Holyoke, Ma
6/1992-6/1994
Mail Clerk
Opened and processed all incoming mail
Printed claim checks
Customer service
Made sure that all mail was filed to correct claim file
Ran multi-line switchboard and directed calls to correct department or individual
Data entry
Copying, filing, faxing
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