Customer Service Data Entry

T ed Linzie

*** ******* ******,

Nashville Tn *80-

***-****, **********@*****.***

OBJECT IVE:

Looking for a rewarding and challenging position in an office/ medical environment where I

can utilize my communication and interpersonal skills.

Emdeon

Nashville Tennessee

10/2013 to present (downsized effective 01/24/2013)

D ata Ent ry Supervisor

• Responsible for managing and interacting with 70 staff members

• Responsible for delivery of outstanding customer service

• Responsible for entry of medical records

• Responsible for developing and maintaining error threshold

• Responsible for payroll (kronos)

• Responsible for developing and maintaining sops

• Responsible for setting up users into the data base

• Responsible for customer service both internal and external

• Responsible for maintaining and working with temp services

Southwest Airlines

Phoenix Ar izona

11/06/2011 to 08/16/2013

C ustomer Support and Service Agent

• Responsible for delivery of outstanding customer service

• Responsible for data entry

• Responsible for educating customers on products and services

• Responsible for meeting sales quota

• Responsible for increasing revenue

• Responsible for customer retention

• Responsible for operating QIK, Tlc, Cir rus software

Compass Group

Indianapolis Indiana

07/2009 to 10/2011

Unit Manager

• Responsible for outstanding customer service

• Responsible for managing staff members

• Responsible for increasing revenue while reducing overhead cost

• Responsible for sales and services

• Responsible for hi ring and t raining of new staff members

• Responsible for operating all aspects of retail environment

• Responsible for data entry

• Responsible for payroll of staff members

• Responsible for client retention

• Responsible for operating all aspects of a retail environment

• Responsible for processing payments and credits to customers

I ndiana Blood Center

Indianapolis Indiana

07/1997 to 3/2009

Supervisor of I nformation Technology

• Responsible for customer service both internal and external

• Responsible for managing data entry staff members

• Responsible for entry of medical documents into IDM software

• Responsible for creation and validation of SOP’s

• Responsible for entry of new product configuration

• Responsible for reducing error threshold form 7 percent to 3 percent

• Responsible for customer and client retention

• Responsible for operating help desk

• Responsible for t rouble shooting systems pc’s

Education and Ongoing T raining

Associates Degree in Applied Science

Ha r r ison College

CPR Certified in 2012

Contact this candidate