Customer Service Sales

STACIE S. EBERHARD

**** ***** ***** ****** ****, TN 37174

517-***-**** **************@*****.***

PROFESSIONAL PROFILE

Dedicated young professional seeking a career opportunity that will leverage education, skills, and experience.

Recognized as a well-prepared, organized contributor with strong attention to detail and proven ability to multi-task,

manage time and eagerness to continually enhance skills and experiences .

EDUCATION

Bachelor of Applied Science: Major in Sport Management, Minor in Business Administration

Central Michigan University, Mount Pleasant, MI; December 2010

WORK EXPERIENCE

AMERICAN 1 CREDIT UNION Aug. 2012- Jan. 2013

Account Specialist

• Actively promoted, sold and referred banking products and services to potential customers

• Made cold calls and participated in organized sales events to achieve challenging individual sales goals

• Answered member inquiries in person, on the phone and through email

• Accurately processed daily transactions for members to include, but not limited to: deposits; withdrawals; loan

payments; transfers and other as needed

• Audited and balanced teller drawers, money order accounts, vault cash, and cashier’s checks

• Processed member service requests including PIN changes, fee explanations, account history, debit card

ordering, check ordering, change of addresses, and name changes

• Opened and closed the branch according to proper branch procedures

MARY KAY COSMETICS Dec. 2011- April 2013

Independent Sales Consultant

• Worked independently as a sales consultant for major cosmetic company

• Conduct one-on-one client consultations to identify needs

• Answer questions regarding product line

• Conduct and organize open houses and Mary Kay parties upon request

• Organize and manage client records

PRIVATE CHILD CARE PROVIDER May 2011 – July 2012

Professional Nanny

• Provided a safe and nurturing environment on a daily basis for a special needs child

• Prepared and serve nutritious meals, schedule daily exercising and other activities appropriate to the child’s

capabilities

• Communicated proactively with parent to discuss needs, progress, issues and breakthroughs

BATTLE CREEK REVOLUTION, Professional Hockey Team Aug. 2010 – April 2011

Intern/Assistant General Manager

• Worked closely with management to learn the business and facility was managed

• Designed ticket layout that was well received as part of running the hockey team ticket program

• Answered telephone lines, handled monetary fees for ticket sales, took orders, pre-ordered tickets, and printed

season tickets

• Designed sponsorship advertisements and layout of the game day programs using creativity and solid marketing

skills

• Accurately performed inventory on all merchandise in the Pro Shop

• Gained extensive knowledge of ticketing software

• Managed the Ticket Office during events and provided best-in-class service to fans, guests and sponsors

• Trained new interns and volunteers

CASCADES GOLF COURSE March 2010 – May 2010

Field Study

• Supported management with various tasks in daily operations

• Answered telephone lines for reservation requests, providing information and resolving outstanding issues;

interacted with community members and handled cash

• Assisted in the preparation / directing of the Annual Golf Tournament, demonstrating strong organizational skills,

hard work ethic and customer service

• Promoted the advantages of the Cascades Golf Course to customers as a leading edge course for all levels of

golfers

FELPAUSCH GROCERY STORE July 2005 – August 2006

Customer Service

• Answered multiple telephone lines, counted and handled large amounts of cash, and trained / evaluated new

employees on company policies and procedures

• Provided excellent service in addressing customer issues and complaints using tact and diplomacy to resolve

issues quickly and ensure customer loyalty

SELECTED PROJECTS

“The Danger Zone:” MMA Event, April 2011

• Assisted in the planning, organization and set up of event, took early ticket orders, and provided customer service

at the ticket counter during the event

“Spike Down on Drunk Driving” Fundraiser, April 2009

• Worked as part of a group to develop a volleyball tournament to raise money for Mothers Against Drunk Drivers

(MADD)

• Obtained sponsors, promoted the event, and managed various aspects of the event

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