Software Quality Control

Roger Avellaneda

***** *.*. **** **** Miami, FL *3183 Cel 305-***-**** Home 305-***-****

*********@*****.***

Targeting Information Technology Positions

Instituto Luis Napoleon Dillon and Essex County College graduate offering a strong IT

background combined with excellent work experience as a systems analyst.

Recognized for technical troubleshooting skills used to rapidly and cost effectively

resolve challenging technical issues.

Quickly learn and master new computer systems and software; proficient in a range of

computer systems, languages, and tools.

Education

INSTITUTO LUIS NAPOLEON DILLON – Quito, Ecuador, Graduated July 1978

B.A. in Certified Public Accounting program

ESSEX COUNTY COLLEGE – Newark New Jersey, 1982 1984

Business Computer Programing program

MIAMI DADE COMMUNITY COLLEGE, Miami, Florida, 1988

Attended courses towards completion of B.S. in Computer Science

Technology Summary

AS/400, JD Edwards Application Installation,

Certifications:

IBM 4380 & MVS Mainframe systems, AS/400 I Series Type 8202 Model E4B

Systems:

Rel V6R1M1

IT Experience

EXXONMOBIL INTER AMERICA, INC – Coral Gables, FL

Desktop Support Level II Analyst, (1997 to 2013) Worked as a Desktop Support level II

Analyst providing local and remote support to over 600 users located in the Coral Gables office

and several countries in the Caribe and Central America, replace hardware parts on servers, in

charge of purchasing computers and network equipment, configuring new desktops, laptops

using in house software loads. Install and repair LAN printers. Prepare annual budget reports

for all sites, perform Audit reviews for all data centers, preformed monthly software and hardware

inventory, document and escalate all network and server problems to level support III for rapid

solution using Remedy software. Provided support to the Telco department to setup new voice

over IP phone systems, replace end of life switches and routers, setup and configure new

blackberries to all users.

Selected Contributions:

In 1997 as a contractor, I was instrumental in bringing the Coral Gables computer room and

AS400 systems to compliance in preparation for external Controls audit. Given satisfactory

results of audit, I was contracted as an employee and promoted to Team Lead supervising 8

data center employees.

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ROGER AVELLANEDA (Continued)

In 2001, I conducted compliance assessments of 13 Central American and Caribbean office computer rooms which

resulted in a satisfactory Audit rating.

In 2002 I consolidated and moved to the Coral Gables office all of the AS400 JDE full systems; inventory, payables,

receivables, etc.

In December 2011 I purchased all computer and network equipment; installed, commissioned, and trained employees in

a 3 week time frame at the new Esso Bahamas Airport Plant office. This task normally takes 3 to 4 months to

accomplish.

WHIRLPOOL CORPORATION/LASSCO – Miami, FL

Systems Analyst, (1992 – 1996) In charge of the M.I.S. department; setup new offices in the

Caribbean and Latin America (Brazil, Colombia, Argentina, Venezuela and Chile), ran AS400

Model E20, using the JBA application with 9 modules. Conducted performance tuning, capacity

planning, and Operating System upgrades. Maintained all hardware and software, also acquired

new technology available to improve daily functions. Traveled to Company offices in Latin

America and Caribbean to train employees in the use of JBA application on the AS400 as well

as PC applications such as MS Office, Fax system, and the Company’s own E mail system; CC

mobile. Reported to the Chief Financial Officer

ESPIRITO SANTO BANK Miami, FL

Assistant to M.I.S. Director (1990 1992) Responsible for the M.I.S. department; ran AS400

and 20 Personal Computers, installed PC based Software (Lotus 123, Word Perfect, Excel and

some PC communication based programs to connect to the FDIC and Local Banks), and

maintained the AS400 Banking Application and PC hardware. Acquired all hardware and

software supplies as well as upgrades. Supported the Novel LAN 3.12 with 20 nodes;

downloaded the AS400 data base files to a PC and reformatted to Excel to create executive

reports for the Board of Directors.

SOUTHERN UNDERWRITERS Miami, FL

Computer Operator (1988 1990) Supervised second shift; ran production daily, weekly and

monthly cycles running a 3090 MVS mainframe system, maintained the Novell System; ran

diagnostics, balanced reports and installed PCs.

AMERICAN RISK ASSURANCE Miami, FL

Operations Supervisor & PC Programmer (1984 1988) Hired as a computer operator and

promoted to Operations Supervisor and PC Programmer. Supervised and coordinated the work

of two operators and one I/O specialists. Utilized hardware and software described within this

resume. In addition, I balanced and maintained quality control; established priorities, scheduled

batch jobs, ensured proper operation of the on line system (CICS), answered questions,

resolved operational and personal problems. Identified and resolved processing problems that

occurred during shift operations, ran diagnostics to determine the nature and cause of problems

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ROGER AVELLANEDA (Continued)

of the communication system; maintained log of down time, problems encountered, and actions

taken during the shift (troubleshooter).

Languages

Fluent in English and Spanish.

References

Mauricio Holguin Cell 011-***-***-*** 753 Andean North and Caribe IT Ops Supervisor

Hector A Rios Cell 011-***-***-*** 604 Northern Node Operations Manager

Mike Havrilesky Cell 786-***-**** ExxonMobil Planning Executive

Kurt Bayer Cell 786-***-**** Peer

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