Quality Control Technical Support

NICHOLAS FERRARO

*** ****** **** *****: 610-***-****

Mohrsville, PA 19541

***********@*****.***

SUMMARY

Network Administration and IT Technician, with further experience in

electronics, fiber-optics, sales and customer training.

EXPERIENCE

Access Technologies, Mohrsville, PA Mar. 2012-

present

Network/Computer Installation and Repair

Specializing in access-control and network installation, programming and

repair.

Desktop/laptop repair and technical support

Small-business network installations for Linux and Windows.

RS232-to-ethernet conversions

Wireless networking connections, as well as hardwiring

Install and update Linux and Windows 7, Vista, and XP operating systems

Printer, and other peripheral, additions

MTC Diamonex, Fogelsville, PA April 2010-

Nov. 2011

Process technician handling the operation and maintenance of vacuum

deposition chambers. Various products treated, using physical vapor

deposition (ion gun) process.

Programmed equipment to process customer orders

Repaired electronic and mechanical systems during scheduled and unscheduled

maintenance

Performed Quality Control testing on finished products

Logged all QC and production specifications in database, and RMAs into

ticketing system

Defense Support Services, Tobyhanna, PA Nov.

2007-Dec. 2008

Electronics Technician II

Refurbishment of optical computer-network cards and fiber-optic cables.

Desktop and laptop computer repair and upgrading. KVM software

(Virtualization software) experience with Linux and Windows operating

systems, with some AS/400 network troubleshooting.

Mapped network drives and set up file-sharing between operating systems

Personally identified and documented a major glitch in network connections

- failure rate dropped from 80% to <20% on repaired items

added/deleted users and groups, and changed security permissions

Installed, maintained, and updated Linux and Windows XP and Vista operating

systems

Installed and repaired network communications equipment in military

operations centers

Cyoptics, Breinigsville, PA

2006-2007

Manufacturing and inspection of semiconductor lasers, PINs, and APDs.

using automated robot equipment.

Ran and maintained automated laser production equipment

Quality Control tested individual lots

Diagnosed and reported intermittent systems failure that had caused large

bottlenecks in production for several months

Triquint Semiconductor, Breinigsville, PA (former Lucent Optoelectronic

Division) 2003-2004

Electronic Technician (see Lucent Technologies)

Lucent Technologies/Agere Systems, Breinigsville, PA

1999-2001

Electronic Technician

Precision micro-assembly, testing, and repair of long-haul modulators,

EMLs, and amplifiers in cleanroom environments.

Quality Control inspection of failed devices and warranty returns.

In charge of two-month testing and documentation of alternate assembly

method project (hermetic current soldering)

Corby Industries, Allentown, PA

1995-1999

Technical Support

Provided remote and on-site technical support and programming of access-

control networks and software via dial-up networking and ethernet.

Designed and set up entire Technical Support area, including custom test

fixtures and training supplies

Extensive experience with wiring and soldering, power supplies,

oscilloscopes, and other test equipment

Personally responsible for all Y2K testing, documentation, and reporting to

government facilities

Built and repaired Windows XP desktop computers and printers for new

installations and warranty returns

Installed software and patches, programmed and installed multi-port I/O and

network interface cards

Edited, and wrote passages for, several chapters in system technical

manuals. Also wrote customized wiring and circuit schematics

Conducted beta testing of all new systems and software versions

Conducted dealer and end-user training seminars on system installation and

programming.

Experienced in many types of proximity, biometric, card, RF and video

tracking systems

EDUCATION

THE PENNSYLVANIA STATE UNIVERSITY, Reading, PA Graduated:2005

A.S., Information Sciences and Technology: Computer Information Systems and

Networking

LINCOLN TECHNICAL INSTITUTE, Allentown, PA

A.S., Electronics Technology

PROFESSIONAL DEVELOPMENT

Red Hat Linux System Administration l Certificate - 08/2013

Red Hat Linux System Administration ll Certificate - 09/2013

Trained on Windows 2003 Server, focusing on network management, Active

Directory, and group policy

Currently studying RobotBASIC programming language

ISC East '06 Training Seminars:

*Video & VoIP Hands-on Training

*Infrastructure security Symposium -Protecting Critical Physical

Assets

*Smart Card Technology - Interfacing Network and Physical Security

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