Customer Service Manager

Veronica Anderson

Licensed Realtor - Keller Williams Realty

Stockton, CA

************@*****.*** - 209-***-****

Over 8 years of progressive experience in direct sales, business development, marketing, and consulting

management in the highly competitive real estate industry. As a Realtor, I have a proven sales record with

ability to pinpoint business opportunities; also plan, develop, and execute effective business strategies under

challenging market conditions. I am a high-energy leader with distinctive people skills.

WORK EXPERIENCE

Licensed Realtor

Keller Williams Realty - Stockton, CA - 2013 to Present

Employer/Broker: Michele Zaragoza 209-***-****

• Working with the public, Customer Service, Showing Properties, Negotiating Contract Terms

• Performing Broker Price Opinions (mini-appraisals) for third party companies

• Computer - Microsoft Word, Excel & Publisher, MLS Data Base and Contact Manager, Phones, Scheduling

Appointments, Typing, E-fax, E-Key, Copy Machines, Spiral Binding Machine, Filing

• Assisting clients in signing and understanding real estate contracts in the purchase or sale of homes

• Advertising - Writing the Ads for the properties, taking property photos and proof reading, social media

Licensed Realtor

Grupe Real Estate - Stockton, CA - 2004 to 2013

Employer/Broker: Jerry Abbott 955-5588

• Working with the public, Customer Service, Showing Properties, Negotiating Contract Terms

• Performing Broker Price Opinions (mini-appraisals) for third party companies

• Computer - Microsoft Word, Excel & Publisher, Metroscan, MLS Data Base and Contact Manager, Phones,

Scheduling Appointments, Typing, Fax Machine, E-Key, Copy Machines, Spiral Binding Machine, Filing

• Assisting clients in signing and understanding real estate contracts in the purchase or sale of homes;

Managed and Maintained 5 or more escrows at a time

• Advertising - Writing the Ads for the properties, creating flyers with Microsoft Publisher, taking property photos

and proof reading

Human Resources / Payroll Manager

GAF Leatherback Industries - Stockton, CA - July 2001 to April 2003

Supervisor / Plant Manager: Brian Davis 982-1652

• Scheduling and Planning Employee Activities

• Managing Benefits and Workers Compensation

• Managing and Calculating Payroll

• Calculating Daily Production

• Answering Phones, General Filing, Fax Machine, Copy Machine, Computer

• Hiring and Terminating Permanent & Temporary Employees

• Performed Internal Audits

• Assisted Accounting Manager in A/R and A/P

EDUCATION

Florence High School - Florence, CO

1998

Accounting, Architecture

San Joaquin Delta College - Stockton, CA

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