Customer Service Assistant

ASHLEY Q. GLOVER

**** ******* ***** ***. ** Baltimore, MD 212**-***-*** 7764 *********@*****.***

PROFILE

Motivated student with experience in the food, beverage and hospitality industry. Skills include administration,

excellent customer service, and event management. Currently working towards a Bachelor's Degree in Hospitality

Management. Very driven, with the ability to effectively handle various levels of responsibility with minimal

direction.

SKILLS

• Problem Solving • Customer Service • Vendor Negations

• Multi Tasking • Event Planning • Organization

EDUCATION/CERTIFICATIONS

10/10/2013

Stratford University, Baltimore, MD

Bachelor of Arts, Hospitality Management, with a concentration in Culinary Arts

GPA: 3.9/4.0

Baltimore International College, Baltimore, MD

ServSafe Certification, 12/2015

NorthStar First Response

First Aid Certification, 07/2014

NorthStar First Response

CPR Certified, 07/2014

EMPLOYMENT HISTORY

Sales Intern 6/2013 12/13/2013

Lord Baltimore Hotel, Baltimore MD

• Research and resolve office management problems and questions.

• Operate telephone switchboards to answer, screen, or forward calls. Also providing information, taking

messages, or scheduling appointments.

• Create databases by using Microsoft Excel and created documents, invitations, emails ect. With Microsoft

applications.

• Create new filing system.

• Be assistant during sales calls and visits.

• Manage and upkeep social media applications.

Career Services and Librarian Assistant, Office Assistant 2/2011 6/2013

Stratford University, Baltimore, MD

• Participated in university activities that includes: open houses, regional presentations, training sessions,

orientation programs, career day, etc.

• Research and resolve office management problems and questions.

• Organize work flow and coordinate office activities and events.

• Communicate with students and employees to answer questions, disseminate or explain information and

address complaints.

• Operate telephone switchboards to answer, screen, or forward calls. Also providing information, taking

messages, or scheduling appointments.

Film Crew 7/2010 8/2010

Eastpoint 10 Cinemas, Baltimore, MD

• Prepared and served concession items to guests, cleaned the concessions area, and assisted with other

theater functions.

• Relayed food and beverage orders between guests and the kitchen while providing superior customer service.

• Cleaned and maintained the auditoriums, restrooms, and lobbies while controlling access to the theater and

auditoriums.

• Sold theater tickets, gift cards, and other promotional items. Informed guests of the current feature films,

policies, and programs.

• Prepared menu items in a timely manner in accordance with established recipes and guidelines.

Crew Member 2008 2009

McDonald's, Baltimore, MD

• Maintained sanitation, health, and safety standards in work areas.

• Took food and beverage orders and received payment from customers.

• Cleaned, stocked, and restocked workstations and display cases.

• Received verbal instructions as to food required by patrons, then prepared and cooked food accordingly.

Operate high volume cooking equipment such as grills, deep fryers, or griddles.

Volunteer Teaching Assistant 2005 2007

Sandy Plains Elementary School, Dundalk, MD

• Supervised 15 20 students in classrooms, halls, cafeterias, school yards, and gymnasiums. Also supervised

on field trips to prevent damage or injury.

• Prepared lesson materials, bulletin board displays, and demonstrations.

• Organized and supervised games and other recreational activities to promote physical, mental, and social

development.

VOLUNTEER WORK

Stratford Event Club 2013

• President

2012

Students In Free Enterprise

• Vice President of Marketing

2012

Baking & Pastry Club

• Vice President

May 2012

Advisory Board Dinner

• Was in charge of the event planning for the dinner.

August 2012

Stratford University Employee Campus Celebration

• Aided in event planning and helped with the cooking for the event.

December 2012

Stratford University Holiday Celebration

• Am currently in charge of planning the holiday celebration for all of the faculty and staff.

Contact this candidate