Engineer Customer Service
Resume:
Brian C. Joyce
**********@*******.***
Marblehead, MA 01945 (USA)
Summary
. Highly motivated and exceptionally talented IT professional with
** ***** ** *******nce covering every major area of business
technology.
. Proven record of conceptualizing, planning, and executing
complex projects involving multiple stakeholders at every level
.
. Effective team-leader utilizing a combination of technical
expertise, business operational knowledge, and exceptional
communication and staff management abilities.
. Excellent reputation for utilizing remarkable creativity and
technical maturity to deliver exceptional results.
Employment History
April 2013 - Present Wilmer Cutler
Pickering Hale and Dorr
Application Engineer Boston, MA
. Responsible for the maintenance and customization of a 100+
server iManage Worksite implementation (Worksite Server,
Communications Server, IDOL Indexer, Workflow Manager).
. Created advanced reports and utilities for iManage databases
using SQL stored procedures, asp.net, javascript, and the
Worksite API.
. Developed custom Microsoft Word add-in to enable iManage clients
to utilize Words autorecover feature. The add-in was delivered
to Autonomy for inclusion in the native Worksite .dll as a
private patch.
April 2007 - April 2013
Joseph Decosimo and Company
Senior Systems Engineer
Chattanooga, TN
. Technical lead and manager for all areas of the technology
infrastructure, including corporate datacenter design and
maintenance.
. Worked effectively with department leaders and technical staff
to plan and implement a Document Management Solution over a 10-
site regional infrastructure.
. Created custom web based utility with SQL stored procedures to
automate internal accounting processes, reducing manual work
hours by 40%.
. Worked extensively with internal stakeholders to implement and
customize Autonomy Process Automation (formerly LiquidOffice),
including custom T-SQL code and beanshell scripting.
. Designed and Developed integrations between disparate systems
using T-SQL and C# with vendor provided API's .
. Designed and managed the development of an advanced process
management solution, creating approximately 30,000 lines of code
in T-SQL, C#, CSS, HTLM, and javascript over a 6 month period.
. Performed IT audits for clients to insure security compliance
and effective technology governance.
May 2005 - December 2012(part-time)
Foxhunter IT Services
IT Consultant/Owner
Chattanooga, TN
. Worked within a development team to design and code an advanced
web application in C#, javascript, and SQL 2008 for a Physical
Therapy company serving regional school districts.
. Acquired and successfully served clients nationwide (Maine,
Virginia, Minnesota, Tennessee, Georgia, Colorado, California)
to deliver efficient and effective solutions.
. Worked with companies in a broad range of industries (legal,
finance, government, medical), from businesses as small as 2
users up to complex organizations with over 75,000 users.
. Prepared and guided financial and medical firms to successfully
pass SEC and HIPAA examination
April 2006 - April 2007
Mokata Networks
Systems Engineer
Chattanooga, TN
. Managed the entire engagement lifecycle from cold sales calls
through final technical implementations and ongoing managed
services.
. Successfully designed and sold storage, server, datacenter, and
network hardware solutions using client referrals, networking,
and "cold" sales calls.
June 2001 - March 2006 Joseph
Decosimo and Company
Network Engineer Chattanooga,
TN
. Advanced quickly from entry-level pc support to department
technical lead.
. Outstanding customer service record and reputation for quick and
effective problem resolution at all levels.
. Designed and implemented 10-site redundant WAN using Cisco
routers, switches, firewalls, and Riverbed WAN optimizers.
. Designed and implemented Fibre-attached SAN, migrating data from
disparate legacy systems across the organization with minimal
downtime, exceeding performance expectations.
. Conceptualized and implemented data and application
centralization using Terminal Services and Citrix Presentation
Server.
Education and Qualifications
iManage Certified System Engineer (ICSE)
Microsoft Certified Systems Administrator (MCSA)
Certified Information Systems Auditor (CISA)
Citrix Certified Sales Professional
Chattanooga State Technical Community College
August 2000 - May 2001
Courses completed in History, Math, English, and Business Management.
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