Support Software
Resume:
Jarrod Jennings
Englewood Nj *****
**************@*******.***
TECHNICAL SKILLS
. Windows 95, 98, NT, 2000, XP, win 7, win 8
. Outlook Mail, Adobe Writer, Citrix Met frame (remote and local)
. Blackberry, I-pad, I-Phones Smart phones, Air cards Setup and
support, Internet Explorer, Norton Antivirus
. Corel Draw, Photoshop, Microsoft Office
. Configure /setup DSL/Cable modem, routers and switches in both
wired and wireless network
KEY VALUES AND ACHIEVEMENTS
Administrated rollout of new desktops, laptops, and Blackberries for 200+
people Administrated rollout for fall and summer associates for 20-40
people Administered rollout of new IP phone system and Cat5 cables for 200+
people Team leader on many projects Recognized many times as providing
excellent customer
PROFESSIONAL EXPERIENCE
TEKsystems
2/2012- 08/2013
Clients: Dickstein Shapiro LLP, Morrison & Foerster, Amerigroup, Sidley
Austen LLP,
Desktop Support Windows7 Rollout and office 2007-2010
. Set up and maintenance of Window XP Win 7, Win 8 and
Microsoft Office 2007 and 2010 rollout products, Word, Excel, and
Outlook
. Used Track it and other proprietary ticketing systems to solve
day to day issues
. Set up ( on and off sit) and inventory of video conferencing
equipment/ technology, VoIP, photocopiers, and fax machines
. Set up laptops for users that were traveling.
. Moved users and their equipment. Also performed adds and
changes between different floors or offices when needed.
. Set up AV rooms for conference calls.
. Imaged PC and laptops in the environment using Symantec Ghost
. Build, configure, image, and install desktop hardware,
software, and ancillary equipment
. I perform New imaged rollout of windows 7 on Pc's as well as to
perform data transfer of user data
. From Window Xp rollout and experience with windows Desktop
operation systems
. Familiarity and have knowledge with Win Xp and Win 7 operation
system understanding PC Hardware, software and swapping RAM working with
external Hardware I'm able to diagnose and resolve basic technical
hardware and software problems and able to perform user data backup
Dewey & LeBoeuf. 07/2011- 02-2012
Desktop Support Consultant win7 Rollout and office 2007-2010
-Provide IMAC (Install, Move, Add, and Change) services for financial
corporations through the tri-state area on an as needed basis.
. Setup of new PC's, laptops, scanners, printers, phone systems,
and televisions
. Breakdown and storage of old equipment
. Test all technical equipment for functionality
. Test all applications; Market Data, Outlook, Microsoft Office,
Bloomberg, Citrix ( Client Side), Exchange, Active Directory
. Add, delete users Reset passwords Support Remedy, Help Desk
Ticket Support of Blackberry, smart phones I-Pads, and I-Phones
Sills, Cummis & Gross P.C. 02/2007-07/2010
Desktop Support Technician - Serve as onsite technician for the support of
internal and external clients and providing support at court cases which
includes set-up and break-down of equipment. Loading and configuring
software on desktop
Verify Software is functional, escalate as necessary
. Installation & Configuration of hardware (including any
necessary software or drivers) on desktop or peripheral location
knowledge in Avaya telephony, videoconferencing, Decommissioning of
any existing hardware that has been replaced (including disconnection
of components & removal of equipment to designated disposal space)
. Complete, update, and comment Service Center tickets as
required in Heat
. Setup and service of Blackberries and laptops, wireless access
via aircards
. Support Remedy, Help Desk Ticket
. Responsibilities desktop support and other support including
but not limited to: Office and Mobile support, Hardware and Software
maintenance and support, Installation & Configuration for PC's, laptops and
peripherals, Support of PDA's, Blackberry's and Smartphone's, as well as
IPod's, Application support for standard applications, laptop/desktop and
systems security, remote network and VPN access support, as well as
interoffice moves/relocations. Responsibilities
Paul Hastings LLP
0
5/2004-02/2006
Hardware Support
. Ghosting of Laptops and Desktops over the network and disk to
disk
. Support of DS/RSA, Data Security Email, Office 97, and 2000,
NotesR5 and XP, Citrix
Docs Open and IMANAGE
. Set-up, repair, and maintenance of Palm, Blackberry, SCSI and
IDE hard drives,
NICs, CD-ROMs, SCSI controllers, IRQs, printers, PCMCIA cards,
and PCI
. Migration of 95, 98, NT and 2000 to an XP platform
. Set-up of users accounts with installation of Westlaw,
Lexis/Nexis Super form, Immform
. Responsible for the configuring and setup of DSL/Cable modems,
routers and switches in both a wire and wireless network environment
Wilson, Elser, Moskowitz Edelman, & Dicker LLP
04/2002-04/2004
Help Desk Support 1st Level-Provide desktop and follow-up support for
clients (500 local users) to ensure problems are resolved.
. Installation of MS Office 95, 97, and 2000 with Pc-Docs, Pc-Doc
migrated to IMANAGE, Pc Anywhere8.0, Netscape 4.0 and 4.5, Internet
Explorer 5.5, Norton Antivirus, Citrix, Windows 3.1, 3.11, 95, 98,
2000, and XP for desktops and laptops
. Migration of 95, 98, NT and 2000, platform. Administer users'
accounts; Edit the registry
. Configuration of intranet so our clients can logon to their
sites
. Outlook mail 98 2000, 2003 load Citrix on laptops and desktops
. Blackberry Setups, Adobe Writer, Netscape, Project2000, Lotus
Notes, Organizer, Compare Rite
White & Case LLP
04/1998- 04/2002
Desktop Support Specialist 2nd Level - Provide desktop and follow-up
support for clients (worldwide) and (1000 locally users) to ensure problems
are resolved.
. Setup of Support Magic for our ticket system
. Edit the registry
. Configuration of intranet. West check, LANDesk, Super form,
Immform, Elite Docs, Elite PDS Collect, DTE Palm, Palm
. Load Citrix on laptops and desktops, Blackberry Setups
Access2000, PWC Resource, Equant, Adobe Writer, Hotdocs, Netscape,
Project2000, Lotus Notes, Organizer, Compare Rite, Westlaw, Lexis/Nexis
. Working knowledge and a solid understanding of legal document
management system Docs Open Carpe Diem, Citrix client connections
. PDA's and PDA synchronization, Norton Antivirus Clients,
Litigation software
Contact this candidate