Customer Service Sales
Resume:
Nicholas Gaines
Account Executive - The Houston Chronicle
Houston, TX
**********@*****.*** - 832-***-****
I am a very hard worker with over 15 years of customer/client relations. I bring a superior work ethic to any
position obtained. I am seeking employment with an established company I can grow with.
WORK EXPERIENCE
Account Executive
The Houston Chronicle - Houston, TX - January 2011 to Present
Internet Services
Assisting clients with issues concerning delivery, purchasing ads and technical issues involving their
newspaper. Electronic and hard copy editions
Customer Service
Account Management - Houston, TX - January 2009 to September 2010
SALES MANAGER
RIMCO - Baton Rouge, LA - July 2007 to September 2008
Automotive Sales and Repair Services
Maintaining a constant flow of business, while tracking positive business solutions to increase revenue.
Managing others by way of performance, sales, and scheduling.
Customer Service Rep
Sprint Pcs - March 2003 to May 2007
State:TX
Management Consulting Services
Answering customer questions and troubleshooting cellular issues
Customer Service Representative
The Specialist Carpet Cleaning - Houston, TX - February 2000 to March 2003
Manufacturing - Other
Answered telephones, kept track of clientele, and managed a team of call center reps. With proven
accomplishments in sales and management.
Customer Service Representative
Telecheck - Houston, TX - July 1999 to November 2000
Received incoming calls and Made outgoing collections calls from and to Telecheck customers.
Collector
Surpas - Houston, TX - March 1998 to May 1999
Houston
Handled various tasks such as filing and typing while making outbound collections calls
EDUCATION
Pharmacy and Business Coursework
Texas Southern University - Houston, TX
January 2001 to May 2004
ADDITIONAL INFORMATION
SKILLS
Bilingual - Sign Language Intermediate
Microsoft Office Intermediate
Customer Service Expert
Windows 95 or newer Intermediate
LANGUAGES
American Sign Language Beginner
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