Manager Mental Health
Resume:
Britney Jordan
Temple Hills, MD 20748
**********@*****.***
OBJECTIVE
My current objective is to begin a new, rewarding career in the human service field. I am
planning to relocate to Atlanta, Georgia and I am searching for a position that will be both
challenging and rewarding. I want to provide services to individuals with mental health
diagnoses, and hope to learn as much as possible to succeed and excel in my position.
EXPERIENCE
March 2012- Present Community Connections, Washington, DC
Community Support Specialist
• Manage a case load of 30+
• Support Consumers in the Community with skill building and care
coordination
• Create and Implement Treatment plans
• Support CSRs in managing mental health symptoms
• Complete annual assessments
• Complete weekly progress notes
• Complete all documentation in correspondence with the case load
• Assist CSRs with ADL’s
• Accompany CSRs and assisting them with obtaining different resources
in the community
• Attend weekly collaborative meetings
• Provide active and empathetic listening to CSRs
• Provide Person Centered Treatment
November 2011 – March 2012 Community Residences, Alexandria, VA
Acting Program Manager
• Oversees all operations of the home
• Supervising all staff in the home
• Maintaining a $1.5 million budget
• Attend all county meetings
• Perform On-Call duties when scheduled
• Complete metrics
• Facilitate staff meetings
• Ensure proper implementation of Person Centered Plans
• Schedule staff to work in the program
• Interview candidates for the Program
• Collaborate with all state and county external providers
March 2010- November 2011 Community Residences Manassas,VA
Counselor/Social Worker
• Assists consumers with ADLs
• Complete all monthly, quarterly, and annual paperwork on my assigned
caseload.
• Complete annual ISPs and facilitate meetings
• Facilitates consumer meetings and monthly activities
• Handles all correspondences with other agencies in accordance to each
consumer’s needs.
• Communicate appropriately with other individuals in the community.
• Facilitate active treatment
• Escort consumers to activities in the community
• Administer medication
• Maintain and monitor the health and safety of each consumer
• Responsible for all Medicaid and Medicare issues
• Supervising each shift, ensuring all work is completed properly and in a
timely manner.
November 2008- August 2009 Intercept Youth Services, Richmond, VA
Day Counselor
• Provide transportation for residents (i.e. to school, activities, doctor’s
appointments, etc.)
• Keep up with each resident’s immunizations, 6 month and annual doctor
visits, and manage all medication in the home.
• Maintain the well being of each resident.
• Complete progress notes, psycho-educational notes, census reports, and all
medical documents.
• Attend weekly treatment team meetings
• Fill in for Program Manager whenever needed.
• Facilitate weekly psycho-educational groups
November 2007- November 2008 Hopetree Family Services, Richmond, VA
Residential Care Manager
• Maintain the well being of residents at all times
• Provide a secure environment for each resident to maximize their
capabilities
• Responsible for day-to-day operations of the home (i.e. cooking, cleaning,
laundry, and shopping for necessities)
• Complete progress notes each shift
• Track and encourage goal completion and progression
• Helping clients work on Individual Service Plans (ISPs)
• Escort clients to doctor appointments, and documenting each appointment
• Writing quarterly reports on each client’s particular goals and progress
• Attending Annual meetings about each client’s goals and reviewing ISPs
• Distributing medication to all clients
August 2006-May 2007 New Kent County Social Services, Richmond, VA
Intern
• Complete home studies
• Make home visits to clients
• Attend staff meetings which included discussions of future service plans
for each client
• Supervised court ordered visits between mother and daughter
• Participated in shadowing opportunities provided (i.e. court appearances,
office work, review of old case files, and eligibility work)
January 2006- May 2006 Marshall Center, Richmond, VA
Intern
• Shadow staff
• Participate in recreational activities with the clients
• Supervising, client-run snack bar
• Facilitating groups
• Keeping records of client progress
EDUCATION
2003 T.C. Williams High School, Alexandria, VA
Advanced Diploma
2007 Virginia Commonwealth University, Richmond, VA
Bachelors of Social Work
March 2013- (Currently Attending), Capella University pursing a
Masters of Mental Health Counseling
COMPUTER SKILLS
Proficient in Windows 8, Microsoft word, Microsoft excel, and Power Point
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