Customer Service Sales
Resume:
David Shaw
Katy, Tx *7449
*************@*****.***
Objective
I am a goal-motivated producer, eager to
obtain a manufacturing position that will
allow me to utilize and build upon the rapport
building, training and management skills that
I have gained to date.
Summary of Qualifications
● Very professional with excellent
communication skills both written and
verbally.
● Advanced computer knowledge with both
Microsoft windows & Mac OSX Systems
(word, excel, powerpoint, outlook, kanban)
● Tremendous mechanical aptitude along
with sub-assembly experience requiring
minute detail.
● 6 years experience operating power tools,
high capacity torque wrenches, and
pneumatic overhead cranes.
● I have the ability to use a variety of
measuring tools including micrometers,
tapes, and digital pressure gauges.
● Over 80 hours of leadership & lean
manufacturing training with Chrysler LLC.
Automotive company
Professional Experience
APAC Customer Service Humble Tx.
07/2013- present
Wellpoint Retention Health Plan Advisor
● Advised customers on changes to their
health care plans and process requested
changes.
● Maintained the highest level of
customer satisfaction while taking high
volumes of inbound calls.
● Retained customers that wanted to
cancel their policies on a consistent basis
● Always exceeded customer
expectations in order to advise the most
current information regarding health care
laws
Fred Haas Nissan Tomball Tx. 01/2013 -
06/2013
Internet Sales Consultant
● Utilized a variety of lead sources to
drive business into the dealership.
● Responded to customer inquires to
provided pricing and product information.
● Always maintained the highest level of
customer service.
Westpoint Buick & GMC Katy TX.
11/2011- 10/2012
Internet Sales Consultant
● Received salesman of the month award
after only three weeks of selling.
● Promoted to certified internet sales
consultant my second month at the store.
● Maintained all General Motors product
knowledge certification testing.
● Contributed 14 units to help break the
dealerships volume record for a single
month.
● Responded to customer inquires to
provided pricing and product information.
● Worked well with management to
provide ideas for sale contest to motivate
employee's.
Joe Myers Ford/Lincoln Houston TX.
04/2010- 05/2011
Sales Consultant
● Consistently one of the top 5 monthly
sales gross producers
● Completed Ford & Lincoln sales
training certification (25 tests) within a 3
day period.
● Trained and mentored new sales
employees after just 6 months of selling.
● Always negotiated vehicle sale prices
as well as financing options in a non
confrontational manner.
Chrysler Corporation Warren, MI.
05/2002 - 04/2009
Team Lead Supervisor
● Simultaneously ensured timely repairs in all
six departments under my supervisory
● Motivated team with biweekly performance
incentives
● Orchestrated daily meetings in order to
motivate team members into satisfying
company objectives
● Facilitated employee transition from an
‘individual’ into a ‘team-oriented’ environment
● Maintained a secure environment by
communicating safety updates to my team on
weekly basis
● Utilized a series of metrics in order to chart
improvements in daily performance
● Increased team efficiency and production
through the implementation of error proof
processes
● Cross trained production employees
Production Assembler
● Became an Area Professional within my first
6 months
● Appointed Area Assist by upper management
every month for a consecutive 12 month period
● Ensured that all stations were covered at all
times in order to maximize production
● Participated in accelerated training program
in order to master all job functions within my
zone
Education 08/1999 - 06/2001
● Northwood University Midland, MI.
● Major Business Administration
Management
● Two successful intercollegiate football
league champion seasons.
● Life & Health Insurance Licensed in Tx,
MI, MS, CO, NV, & GA
Summation
Although this resume represents only a brief
overview of my experiences and capabilities,
it is my sincere hope that it alludes to my
strong motivation to succeed in my future
career and lead others along the way.
References
● Keith Ward - Cypress, TX (832) 282-
1348
● Mark Croom - Houston, TX (281)
827-8554
● Delrice Davis - Detroit, MI (313) 424-
0832
Contact this candidate