Customer Service Office
Resume:
Nikiah Simms
Los Angeles,CA 90003
Email: ******.*****@*****.***
JOB OBJECTIVE:
To obtain a position where advancement opportunities exist for a dedicated, hard
working employee. I have over five years of customer service, clerical experience and
a very fast learner, easy to train. I encourage new challenges to make the company be
more successful.
SKILLS & ABILITIES:
UB92’s
Med soft
CMS 1500
Claim Gear
File Systems
CPT Coding
Dental Billing
Computer Applications
Worker’s Compensation
Appointment Scheduling
Multi Phone Line Systems
CPR & First Aid
EDUCATION:
Benjamin Franklin High School 08/1993 –
5/1998
New Orleans,LA
Medical Billing & Coding - Diploma
Everest College – Gardena, CA 04/2008 – 11/2008
General Studies/ Health
Southwest College - Los Angeles, CA 01/2006 – 7/2006
Employment Seminars - Certificate of Completion
Los Angeles Office of Education - Los Angeles, CA 08/2005 – 01/2006
PROFESSIONAL EXPERIENCE
Lead Receptionist
California Institute of Health of Social Services-Los Angeles, CA 10-1-10
-10-1-12
Duties: Manage front office for the corporate office, answer multi-lines, make
reservation, arrange meetings, data entry, help with major events for company, complete
office supply orders/purchase supplies, contact foster parents, organize and arrange
office, lead receptionist for 5 different locations, filing, & learning new and exciting
software and programs
South Bay One Stop 07-1-10 – 10-1-11
Trainee
For Customer Service Positions
Fox Rent a Car – Los Angeles, Ca. 04-2010 – 06-2010
Duties: Made Reservation for guest answer phones, learned new software for the
company
Internship
Hand & Wrist Center – Long Beach, Ca. 12-2008 – 1-2009
Duties: Rooming patients, taking medical history, using E.M.R. system, scheduling
appointments, verifying medical insurance, attaching super bills, help doctors with some
minor office procedures, answering phones, faxing documents, typing office protocols,
assistant in front, back office & hand therapy procedures.
Set-up/Packer
Gate Gourmet Food Services (LAX) – Los Angeles, CA. 02/2007 – 01/2008
Duties: Packed, planned and prepared meals for major airlines with the considerations
for special meals and various cuisines.
Shift Manager/Cashier
Rally’s Restaurant – New Orleans, LA. 03/2004 – 08/2005
Duties: Utilized a computerized cash register to assist customers with the purchase of
merchandise, Open/Close register, balanced daily cash transactions, prepare/bag
merchandise and perform other team duties needed.
Security Officer
New Orleans Convention Centers – New Orleans, LA. 04/2003 – 12/2004
Duties: Was Station to watch overnight convention that were held during that time, also
check guest as they enter the convention center for weapons,etc. (supervised)
Housekeeper
Marriott Hotel & Resorts – New Orleans, LA. 04/2002 – 01/2003
Duties: Using a variety of cleaning solvents and equipment to clean, vacuum, mop, dust,
wash laundry, make beds and wash windows.
Contact this candidate