Administrative Assistant Sales

Lizzette Ruiz

**** **** **** ** *********,OH ****9

Cell: 216-***-****

***************@*****.***

Experienced Administrative Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Cuyahoga Community College Cleveland,OH

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Finance for the Non Financial Manager

Professional Office Procedures

Medical Terminology

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management

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Database

Administration

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Sedgwick CMS Service Claims Assistant 09/13 present

1. Acts as primary liaison with

customer in solving problems

related to the application process

and service.

2. Communicates clearly and

professionally with the customer by

telephone and/or written

correspondence regarding all

aspects of claims process.

3. Educates and informs the

customer by telephone, written

correspondence and/or the claims

system about the documentation

required to process a claim,

required time frames, payment

information and claim status.

4. Enters verbal and written

application information that meets

both the internal and external

customer’s requirements

accurately into the claims

management system.

Finance Liaison 01/2013 09/2013

Autos Direct Online – Cleveland, OH

Handle all inbound calls( 150+) and

answer customer questions regarding

vehicles for sale. Handle all incoming

chat leads via Autotrader, Cars and

our direct website. Assist Sales Reps

with sales and collecting deposits over

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the phone. Handle all escalated calls

and try to facilitate a resolution. Meet

monthly Sales quota per month.

Dr.Mark Hyland Medical Cleveland, OH

Administrative Assistant 01/2006 to

08/2012

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) as the assistant to the registrar and admissions offices. Coordinated travel

arrangements, maintained database and ensured the delivery of premium service to

students. Quickly became a trusted assistant known for “can do” attitude, flexibility and

high quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for new customers. Established strong relationships to gain

support and effectively achieve results.

Developed innovative PowerPoint presentation used by the Office of Admissions to

market executive support programs to potential clients/customers.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Manage day to day operations of dental office

Open and close medical office according to office protocol

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Check the daily schedule for accuracy and post it in all treatment rooms

Answer and respond to telephone calls with professionalism

Gather and accurately record insurance information from patients

See that records are stored securely and handled in compliance with HIPAA privacy

Update insurance information on all patients at all times

Submit treatment plans for predetermination of benefits

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