Customer Service Manager

Hollis Jones

Customer Service Specialist

Indianapolis, IN

Seeking a Customer Service position that will utilize my high level of customer service, and interpersonal

skills, along with strong business acumen, outstanding attention to detail, exceptional oral and written

communication skills, also demonstrates initiative, proficient computer knowledge (M.S.S.) along with the

ability to quickly learn and implement new skills that will translate into bottom-line profitability.

Work Experience

Customer Service Professional

H&R Block

Indianapolis, IN

January 2011 to Present

General front office duties, operate fax machine, phone systems and other office equipment, schedule

appointments, route and distribute incoming mail and email, greet clients, filing, ensured accuracy of

prepared tax returns, trained new staff and resolved client issues in an efficient and diplomatic manner,

use computers for spreadsheet, word processing, database management and other applications.

Sales

Macy's

October 2010 to Present

Provide outstanding customer service and exceeds selling standards. Assist customers in their

purchasing decision as well as receive payments from customers via cash, credit, check and/or debit.

Teller

National City Bank

February 2008 to September 2009

Handled deposits, withdrawals and check-cashing transactions, issued negotiable items, collecting of

payments, balancing the vault, cash drawer, and promotion of the financial institution's products, also

performed business referrals, savings bond purchase or redemption. Applied customer service skills, as

well as attend to clients' needs quickly and efficiently.

Office Assistant

Ivy Tech State College

June 2006 to January 2007

Presented PowerPoint presentations to new students, assisted new students with enrolling using Ivy

Tech's online enrollment program, front office duties such as, greeting guest, responding to inquires from

the public and providing information, scheduling, screen and route calls using a multi-line phone, also

created an improved way of keeping up with loose leaf literature with great response from staff.

Shipping Manager

Diversified Optics

January 1998 to November 2002

Ensured all orders were shipped in a timely manner, built client rapport, received and processed all

orders, managed shipping and receiving documents and inventory as well as manage the front office.

Cash Office Clerk

Wal-Mart Supercenter

October 1996 to January 1998

Provided accurate balancing of all Wal-Mart's transactions and receipts, ensured security over all funds,

prepared bank statements and check balances, audit and prepared daily reports and charges for

submission to keypunch, compared cash, receipts and payments in balancing daily reports and post in

detail register totals, receipts, shortage, overage and refunds.

Education

Communication

Ivy Tech State College -

Indianapolis, IN

January 2006 to January 2007

Skills

Customer Service, Administrative Support, Cash Handling and Accounting

Additional Information

Qualifications

Analytical, critical thinking, superb organizational, time management and multi-tasking skills plus the

ability to diplomatically resolve customer or employee concerns, manage employees and ability to cross-

train and work effectively in a fast paced environment.

Contact this candidate