Customer Service Office
Resume:
Franki Jo Elsea
Las Vegas, Nevada89131
**************@*****.***
Dear Prospective Employer:
This letter and resume are for your consideration for a position that I believe will fully utilize my
professional skills and personal abilities. I prefer opportunities based upon team work, individual merit
and capability. My background reflects extensive experience in, but is not limited to the following areas
of proficiency:
Office Work
Client Relations
Relationship Building
Sales/Marketing
Office Administration
Guest Relations
I have also developed the ability to establish and maintain interpersonal communications and rapport with
fellow staff, clients, and management. These are all combined with proven business knowledge, and a
comprehensive education entailing a Bachelor of Arts in Psychology.
My demonstrated abilities in taking multiple tasks to completion both accurately and timely, along with
my ability to work with people from all lifestyles, within fast-paced and high-volume environments are
some of the skill sets I will bring to your organization.
You will find me a loyal, personable, and dedicated individual. My positive personality enables me to
maintain effective and efficient performance in a conscientious manner.
In closing, I would like to add, as you can see from my resume, my skills and abilities are entirely
transferrable to your industry. I want to thank you for your time and consideration, and welcome the
opportunity to meet with you and further discuss my qualifications in detail.
Sincerely,
Franki Jo Elsea
Franki Jo Elsea
4913 Lazy Day Ct. / Las Vegas, Nevada89131
702-***-**** / **************@*****.***
PROFESSIONAL OBJECTIVE:
To secure a responsible position in which my experience and personal abilities will mutually allow for
optimum growth opportunities.
CAREER PROFILE: A competent and results-driven professional with a strong record of achievement in
providing the necessary office experience to ensure streamlined operations, customer satisfaction, and
significantly increased proficiency.
Effective decision-maker; able to quickly evaluate available alternatives in a logical manner.
Computer Operations - Microsoft Office Suite; Internet; Office Equipment
Experience includes - Customer Service; Client Relations; Dealing with Difficult Guests
Excellent communication skills, coupled with the ability to establish and maintain rapport with all levels
of personnel, management, executives, VIP’s, guests and clients.
Proven background at high levels of team building, planning, organizing, and problem-solving.
Detail Oriented • People Oriented • Service Oriented • Results Oriented
EDUCATION: Bachelor of Arts - Psychology / Minor: Anthropology, 2011
UNIVERSITY OF NEVADA, LAS VEGAS (UNLV), Las Vegas, Nevada
Internship- Clark County Social Services –Parenting Project (1/10 - 5/10)•Answered telephones,
administered appointment setting, filing, client greeting, scheduling of parenting classes, worked closely
with correctional officers and case workers, and performed a wide range of office administration; all of
which resulting in highly efficient and smooth flowing office operations.
Associate of Arts, 2007
THE COLLEGE OF SOUTHERN NEVADA (CSN), Las Vegas, Nevada
Associate of Arts - General Studies, 2007
THE COLLEGE OF SOUTHERN NEVADA (CSN), Las Vegas, Nevada
Continuing Education /Specialized Training:
•Substitute Teaching License (K-12)
PROFESSIONAL EXPERIENCE CHRONOLOGY
9/08 – Present -STRATOSPHERE HOTEL & CASINO, Las Vegas, Nevada
Cocktail Waitress
02/11- 04/12-OfficeTeam, Las Vegas, Nevada
Office Administration Temp Work
5/08 – 12/11-CVS, Las Vegas, Nevada
Cashier
5/05 - 9/08-MAINSTREET HOTEL & CASINO, Las Vegas, Nevada
Food Server
11/03 - 5/05-WATER PROOF SUPPLY, Las Vegas, Nevada
Marketing Representative
2/02 - 11/03-ORLEANS HOTEL & CASINO, Las Vegas, Nevada
Cocktail Waitress
MILITARY: UNITED STATES ARMY, Honorable Discharge (E-4) (Combat Medic)
Deployments - Desert Shield /Desert Storm
References Available Upon Request.
Contact this candidate