Project Manager Management

Summary

* More than * years of experience in salesforce.com CRM platform as a

developer, admin with Business analysis with expertise in Software

Development Life Cycle (SDLC) including analysis, requirement gathering,

architecture design, development, enhancements, testing, deployment and

maintenance of standalone, Multi-tier, web-based and portals based object

oriented enterprise applications.

* Conducted Requirement gathering sessions, feasibility studies, Impact

Analysis, Risk Analysis and organizing the software requirements in a

structured way.

* Excellent facilitation skills in conducting walkthroughs, surveys,

questionnaire, interviews, brainstorming, JAD and JAR sessions.

* Excellent documentation skills - demonstrated in documenting software

requirement specification (SRS) Business Requirement Documents (BRD),

User Requirements (URS) and Functional Requirements (FRS).

* Experience working with Agile, RUP, Waterfall methodology.

* Design, Architecture, Administration, Configuration, Implementation and

Support experience with Salesforce.com platform (extensively on Sales

applications).

* Experienced in working with clients to map out their existing Business

Processes and providing system-based solutions that increase efficiency

and reduce operating costs.

* Extensive experience in designing of custom objects, custom fields,

Picklist, role based page layouts, Workflow Alerts and Actions, and

Approval Workflow, Validation Rules, Approval Processes, custom Tabs,

custom reports, report folders, report extractions to various formats,

design of Visual Force Pages, Snapshots, Dashboards, and Email generation

according to application requirements.

* Responsible for setting up Profiles and roles.

* Implemented pick lists, dependent pick lists, lookups, junction

objects, master detail relationships, validation and formula fields to

the custom objects.

* Possess comprehensive understanding of CRM business processes like

Campaign Management, Lead Management, Account Management, Case

Management, Quote, Forecasting, and Call Center.

* Experience in data migration from ACT, Excel, MS outlook and Legacy

Systems using Data Loader, Import Wizard, Informatica Data Loader, and

Cast Iron.

* Expert in generating and analyzing custom reports and dashboard for

management and various business unit personnel to provide detail

information on key performance indicators.

* Experienced in migrations/deployments between Salesforce.com sandbox and

multiple-instance production environments.

* Strong leadership skills - motivating, ensuring consistency and

excellence, building consensus, mentoring, and performance management &

Strong communication skills.

* Excellent Interpersonal and Communication skills, fast learner,

hardworking and good team player.

Education and Certifications

* Presently Doing Masters in IT.

* MBA in Infrastructure Management

* Bachelors of Engineering (BE) in Electronics and Communications

Technical Skills

Worked with broad range of technologies including SAAS technologies,

Custom Button workflow, validation, Email-to-case, email template, data

loader, force.com explorer, custom settings and static resources, Batch

APEX, AJAX toolkit, Enterprise WSDL and SQL.

* Tools

o Workbench, Dataloader, SOQL Commander, Eclipse, Force.com

Explorer, Force.com Excel Connector, Ant Migration.

* Programming Languages

o Apex, Visual Force pages, HTML, Ajax, JQuery and JavaScript.

* Packages

o MS Office, Open Office

* Operating Systems

o Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 /

2008

* Databases

o Apex Data Loader, SQL Server 2010

Work Experience

1. Employer Name : Softalgo

Duration : November 2010 - November 2013

Role : Senior SalesForce.com Administrator/Business Analyst

. Assisted Project Manager in developing Scope/Vision Documentation

and Project Plan, tracking project progress.

. Utilized MS Project to present the project data in versatile views

as Gantt charts, pivots, calendars, network diagrams and task

sheets.

. The Project was implemented based on Agile Scrum methodology.

. Created Business Requirements Document and converted into System

Requirement Specifications Document tying well with the design.

. Analyze existing interfacing systems and understand various

technologies involved.

. Performed extensive System Analysis and Gap Analysis for the

various business specifications.

. Responsible for Bug free delivery of Sales and Service Oriented

applications developed on (Salesforce.com) Force.com Platform.

. Responsible for maintain the Off Shore Teams and Onsite Teams.

. Develop Reports, Dashboards, and processes to continuously monitor

data quality and integrity

. Assist users with report design and management.

. Experienced in using Apex Data loader, for exporting and importing

the data from SFDC.

. Performed testing on Custom settings and email notifications and

email-templates.

. Writing the test cases and performing tests on Triggers and

Visualforce Pages developed on force.com platform.

. Experience in Migrating Leads, Accounts, Opportunities from Oracle

On-Demand and transforming them as needed for generating feed

files to load into Salesforce.com

. Created Profiles, Roles based on Organization role hierarchy

and Implemented Record-Level and Field-Level security and configured

their sharing settings.

. Created Reports and Dashboards as per the customer requirements.

. Created Workflow Rules, Page Layouts, Approval Process, Tasks,

Email Alerts, Field Updates and Outbound Messages to manage the

Workflow &Approvals.

. Worked on various salesforce.com standard objects like

Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes,

Activities, Dashboards and Reports.

. Prepared the test scripts and executed the testing for different

implementations like, Web to Case, Web to Lead, Case escalation

Process, Account management, Lead Management.

2. Employer Name : Softalgo

Duration : July 2009 - October 2010

Role : Senior SalesForce.com Administrator/Business Analyst

. Administrated and monitored the company's Salesforce CRM

application.

. Created the workflows for automated lead routing, lead escalation

and email alert.

. Responsible for writing use cases, object models, project planning,

and proactively worked on requirements document using DOORS.

. Coordinated with the Project Manager in Managing the Project Plan,

Resources, Scheduling, Timelines, WBS, etc

. Organized JAD sessions with business users and project teams for

gathering, document and communicate application system

requirements.

. Analyzed business requirements and segregated them into high level

and low level Use Cases, developing various use case diagrams like

Activity, State, Class, Context, ER and data flow diagrams.

. Extensively preformed Business Requirement Analysis, Gap and Risk

Analysis, Adaptability and feasibility studies.

. Responsible for managing Users in Production and supporting users

in UAT.

. Created Reports and Dashboards as per the customer requirements.

. Worked on Record Types, Validation Rules, Triggers and Page Layouts

. Worked on various salesforce.com standard objects like

Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes,

Activities, Dashboards and Reports

. Created Workflow Rules, Page Layouts, Approval Process, Tasks,

Email Alerts, Field Updates and Outbound Messages to manage the

Workflow &Approvals.

. Created new custom objects, assigned fields, custom tabs, components,

custom reports.

. Created custom Reports based on business need and associated

them to Dashboard.

. Created page layouts, search layouts to organize fields, custom

links, related lists, and other components on a record detail and

edit pages.

3. Employer Name : Softalgo

Duration : Jan 2008 - Jun 2009

Role : Senior SalesForce.com Administrator

. Worked with Salesforce users to understand the requirements for the

customizations required in the Salesforce.com to support their day

to day process.

. Refactored code using custom settings and bulkified existing

triggers using list and map.

. Implemented Custom button and Link functionality on page layout

making Web service calls using JavaScript Remoting.

. Wrote Apex Components for Force.com sites to display latest product

randomly on every visual force pages and page layout.

. Connected two Salesforce instance using S2S.

. Created new user accounts and configured Salesforce.com to fit

security needs at the user and organization levels.

. Modified users profiles if and when required to grant more or less

permissions.

. Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles and

Profiles.

. Created, modified Validation Rules, Workflow Rules, Sharing Rules,

Approval Processes, Outbound/Inbound Messages.

. Setup and Create Reports and Dashboards.

. Managed Lead, Account, Contact, Opportunity.

. Created custom objects, custom fields and page layouts, visual

force pages and triggers.

. Implemented Email-To-Case and Web-To-Case and web-to-lead

implementations.

. Customized and configured Chatter as per organization needs.

. Integrated Salesforce with SAP system using Scribe. Any new

accounts, lead and opportunity created in SAP are extracted using

Scribe and uploaded to salesforce.com for use.

. Used SQL to retrieve data from SFDC database and display it on

Visual Force page.

email: **************@*****.***

cell: 631-***-****

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