Customer Service Manager

Joshua F. Ali

** ******* **** *****: acb4m2@r.postjobfree.com

Newburgh, NY Phone: 845-***-****

12550

Objective: Seeking full-time employment as per my qualifications

EDUCATION

Orange County Community College Newburgh, NY Fall 2007-

Present Associate's Degree in Computer Networking

Newburgh Free Academy 2003-2007

High School Diploma

WORK EXPERIENCE

Frito-Lay North America Incorporated, New Paltz, NY May

2008 Dec 2012

. Certified Site Expert

. Service KPM Owner

. 100% Picking/98% Accuracy

. Site Trainer with robust teaching experience

. Frequently recognized by management as "Top Selector"

Sears Holdings Incorporated, Newburgh, NY Jun. 2006-

Aug. 2008

. Expert shoe salesman

. Prompt and accurate service with several managerial distinctions of

honor

. Robust marketing and customer service experience

. Expert operator of Sears Network Communicator (SNC)

. Improved customer relations by precisely training new staff

RELATED EXPERIENCE

Gap Incorporated, Fishkill, NY Nov. 2007-

Jan. 2008

. Merchandise Selector

. Acquired merchandise and ensured accurate delivery to appropriate

sites

. Forklift and compact belt operation certified

. Experienced usage of network devices as well as trouble-shooting for

related apparatus

Dollar Tree Incorporated, Newburgh, NY Jun. 2005-

Dec. 2005

. Lead Cashier

. Replenished merchandise while maintaining store aesthetics

. Assisted customers in addition to training new staff

. Remained vigilant for shoplifting

Dollar Capital Incorporated, Newburgh, NY Nov. 2004-

Jan. 2005

. Replenished stockroom via UPS/FedEx/corporate deliveries

. Organized and triaged merchandise

. Maintained a clean work environment

. Assisted manager in closing store on selected evenings

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